The Association Between Professional Burnout and Engagement With Patient Safety Culture and Outcomes: A Systematic Review.


Journal

Journal of patient safety
ISSN: 1549-8425
Titre abrégé: J Patient Saf
Pays: United States
ID NLM: 101233393

Informations de publication

Date de publication:
01 12 2021
Historique:
pubmed: 27 6 2018
medline: 19 2 2022
entrez: 27 6 2018
Statut: ppublish

Résumé

In the last 20 years, there have been numerous successful efforts to improve patient safety, although recent research still shows a significant gap. Researchers have begun exploring the impact of individual level factors on patient safety culture and safety outcomes. This review examines the state of the science exploring the impact of professional burnout and engagement on patient safety culture and safety outcomes. A systematic search was conducted in CINAHL, PubMed, and Embase. Studies included reported on the relationships among burnout or engagement and safety culture or safety outcomes. Twenty-two studies met inclusion criteria. Ten studies showed a relationship between both safety culture and clinical errors with burnout. Two of 3 studies reported an association between burnout and patient outcomes. Fewer studies focused on engagement. Most studies exploring engagement and safety culture found a moderately strong positive association. The limited evidence on the relationship between engagement and errors depicts inconsistent findings. Only one study explored engagement and patient outcomes, which failed to find a relationship. The burnout/safety literature should be expanded to a multidisciplinary focus. Mixed results of the relationship between burnout and errors could be due to a disparate relationship with perceived versus observed errors. The engagement/safety literature is immature, although high engagement seems to be associated with high safety culture. Extending this science into safety outcomes would be meaningful, especially in light of the recent focus on an abundance-based approach to safety.

Identifiants

pubmed: 29944601
pii: 01209203-202112000-00088
doi: 10.1097/PTS.0000000000000519
doi:

Types de publication

Journal Article Systematic Review

Langues

eng

Sous-ensembles de citation

IM

Pagination

e1307-e1319

Informations de copyright

Copyright © 2018 Wolters Kluwer Health, Inc. All rights reserved.

Déclaration de conflit d'intérêts

Conflicts of Interest and Source of Funding: The authors disclose no conflict of interest.

Références

Kohn L, Corrigan J, Donaldson M. To Err is Human: Building a Safer Health System . Washington, DC: National Academic Press; 2000.
Makary MA, Daniel M. Medical error-the third leading cause of death in the US. BMJ . 2016;353:i2139.
Shojania KG, Dixon-Woods M. Estimating deaths due to medical error: the ongoing controversy and why it matters. BMJ Qual Saf . 2017;26:423–428.
Weaver SJ, Lubomksi LH, Wilson RF, et al. Promoting a culture of safety as a patient safety strategy: a systematic review. Ann Intern Med . 2013;158:369–374.
Almanasreh E, Moles R, Chen TF. The medication reconciliation process and classification of discrepancies : a systematic review. Br J Clin Pharmacol . 2016;82:645–658.
Hutton K, Ding Q, Wellman G. The effects of bar-coding technology on medication errors: a systematic literature review. J Patient Saf . 2017; [Epub ahead of print].
Robertson ER, Morgan L, Bird S, et al. Interventions employed to improve intrahospital handover: a systematic review. BMJ Qual Saf . 2014;23:600–607.
Hughes AM, Gregory ME, Joseph DL, et al. Saving lives: a meta-analysis of team training in healthcare. J Appl Psychol . 2016;101:1266–1304.
Pannick S, Davis R, Ashrafian H, et al. Effects of interdisciplinary team care interventions on general medical wards: a systematic review. JAMA Intern Med . 2015;175:1288–1298.
Sacks GD, Shannon EM, Dawes AJ, et al. Teamwork, communication and safety climate: a systematic review of interventions to improve surgical culture. BMJ Qual Saf . 2015;24:458–467.
Fung L, Boet S, Bould MD, et al. Impact of crisis resource management simulation-based training for interprofessional and interdisciplinary teams: a systematic review. J Interprof Care . 2015;29:433–444.
Goutier JM, Holzmueller CG, Edwards KC, et al. Strategies to enhance adoption of ventilator-associated pneumonia prevention interventions: a systematic literature review. Infect Control Hosp Epidemiol . 2014;35:998–1005.
Ista E, van der Hoven B, Kornelisse RF, et al. Effectiveness of insertion and maintenance bundles to prevent central-line-associated bloodstream infections in critically ill patients of all ages: a systematic review and meta-analysis. Lancet Infect Dis . 2016;16:724–734.
National Patient Safety Foundation. Free from harm: accelerating patient safety improvement fifteen years after to err is human . Boston, MA: National Patient Safety Foundation; 2015.
Zegers M, Hesselink G, Geense W, et al. Evidence-based interventions to reduce adverse events in hospitals: a systematic review of systematic reviews. BMJ Open . 2016;6:e012555.
Bakker AB, Demerouti E. The job demands-resources model: state of the art. J Manag Psychol . 2007;22:309–328.
Maslach C, Schaufeli WB, Leiter MP. Job burnout. Annu Rev Psychol . 2001;52:397–422.
Bakker AB, Schaufeli WB, Leiter MP, et al. Work engagement: an emerging concept in occupational health psychology. Work Stress . 2008;22:187–200.
Hockey GR. Compensatory control in the regulation of human performance under stress and high workload; a cognitive-energetical framework. Biol Psychol . 1997;45:73–93.
Liberati A, Altman DG, Tetzlaff J, et al. The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate health care interventions: explanation and elaboration. PLoS Med . 2009;6:e1000100.
Profit J, Sharek PJ, Amspoker AB, et al. Burnout in the NICU setting and its relation to safety culture. BMJ Qual Saf . 2014;23:806–813.
Halbesleben JRB, Wakefield BJ, Wakefield DS, et al. Nurse burnout and patient safety outcomes nurse safety perception versus reporting behavior. West J Nurs Res . 2008;30:560–577.
West CP, Huschka MM, Novotny PJ, et al. Association of perceived medical errors with resident distress and empathy. JAMA . 2006;296:1071.
Shanafelt TD, Balch CM, Bechamps G, et al. Burnout and medical errors among American surgeons. Ann Surg . 2010;251:995–1000.
Prins JT, van der Heijden FM, Hoekstra-Weebers JE, et al. Burnout, engagement and resident physicians’ self-reported errors. Psychol Health Med . 2009;14:654–666.
Block L, Wu AW, Feldman L, et al. Residency schedule, burnout and patient care among first-year residents. Postgrad Med J . 2013;89:495–500.
West CP, Tan AD, Habermann TM, et al. Association of resident fatigue and distress with perceived medical errors. JAMA . 2009;302:1294–1300.
Hayashino Y, Utsugi-Ozaki M, Feldman MD, et al. Hope modified the association between distress and incidence of self-perceived medical errors among practicing physicians: prospective cohort study. PLoS One . 2012;7:e35585.
de Oliveira GS Jr, Chang R, Fitzgerald PC, et al. The prevalence of burnout and depression and their association with adherence to safety and practice standards: a survey of United States anesthesiology trainees. Anesth Analg . 2013;117:182–193.
Fahrenkopf AM, Sectish TC, Barger LK, et al. Rates of medication errors among depressed and burnt out residents: prospective cohort study. BMJ . 2008;336:488–491.
Garrouste-Orgeas M, Perrin M, Soufir L, et al. The Iatroref study: medical errors are associated with symptoms of depression in ICU staff but not burnout or safety culture. Intensive Care Med . 2015;41:273–284.
Holden RJ, Scanlon MC, Patel NR, et al. A human factors framework and study of the effect of nursing workload on patient safety and employee quality of working life. BMJ Qual Saf . 2011;20:15–24.
Spence Laschinger HK, Leiter MP. The impact of nursing work environments on patient safety outcomes: the mediating role of burnout/engagement. J Nurs Adm . 2006;36:259–267.
Davenport DL, Henderson WG, Mosca CL, et al. Risk-adjusted morbidity in teaching hospitals correlates with reported levels of communication and collaboration on surgical teams but not with scale measures of teamwork climate, safety climate, or working conditions. J Am Coll Surg . 2007;205:778–784.
Cimiotti JP, Aiken LH, Sloane DM, et al. Nurse staffing, burnout, and health care–associated infection. Am J Infect Control . 2012;40:486–490.
Daugherty Biddison EL, Paine L, Murakami P, et al. Associations between safety culture and employee engagement over time: a retrospective analysis. BMJ Qual Saf . 2016;25:31–37.
Rathert C, Ishqaidef G, May DR. Improving work environments in health care. Health Care Manage Rev . 2009;34:334–343.
Thorp J, Baqai W, Witters D, et al. Workplace engagement and workers’ compensation claims as predictors for patient safety culture. J Patient Saf . 2012;8:194–201.
Collier SL, Fitzpatrick JJ, Siedlecki SL, et al. Employee engagement and a culture of safety in the intensive care unit. J Nurs Adm . 2016;46:49–54.
Lowe G. How employee engagement matters for hospital performance. Healthc Q . 2012;15:29–39.
Mark BA, Hughes LC, Belyea M, et al. Exploring organizational context and structure as predictors of medication errors and patient falls. J Patient Saf . 2008;4:66–77.
Mark BA, Hughes LC, Belyea M, et al. Does safety climate moderate the influence of staffing adequacy and work conditions on nurse injuries? J Safety Res . 2007;38:431–446.
Jackson J, Sarac C, Flin R. Hospital safety climate surveys: measurement issues. Curr Opin Crit Care . 2010;16:632–638.
Dyrbye LN, West CP, Shanafelt TD. Defining burnout as a dichotomous variable. J Gen Intern Med . 2009;24:440; author reply 441.
Maslach C, Jackson SE, Leither MP. Maslach Burnout Inventory Manual . Mountain View, CA: CPP, Inc.; 1996.
Perlo J, Balik B, Swensen S, et al. IHI Framework for Improving Joy in Work . Cambridge, MA: Institute for Healthcare Improvement; 2017.

Auteurs

Sarah E Mossburg (SE)

From the Johns Hopkins University School of Nursing, Baltimore, Maryland.

Articles similaires

[Redispensing of expensive oral anticancer medicines: a practical application].

Lisanne N van Merendonk, Kübra Akgöl, Bastiaan Nuijen
1.00
Humans Antineoplastic Agents Administration, Oral Drug Costs Counterfeit Drugs

Smoking Cessation and Incident Cardiovascular Disease.

Jun Hwan Cho, Seung Yong Shin, Hoseob Kim et al.
1.00
Humans Male Smoking Cessation Cardiovascular Diseases Female
Humans United States Aged Cross-Sectional Studies Medicare Part C
1.00
Humans Yoga Low Back Pain Female Male

Classifications MeSH