Discourse analysis of health providers' experiences using service design.
discourse analysis
focus group
innovation
nursing home
service design
Journal
Nursing open
ISSN: 2054-1058
Titre abrégé: Nurs Open
Pays: United States
ID NLM: 101675107
Informations de publication
Date de publication:
Jan 2019
Jan 2019
Historique:
received:
20
01
2017
accepted:
15
06
2018
entrez:
12
12
2018
pubmed:
12
12
2018
medline:
12
12
2018
Statut:
epublish
Résumé
Municipal healthcare organizations are facing increasing challenges to developing more cost-effective organizations and services, particularly in nursing homes. The background for this article is an attempt in this concern; implementing service design in a nursing home. The aim of the study is to explore nurses and nurse assistants' experiences using service design in a nursing home. A qualitative design was applied. Data were collected through focus group interviews with 17 nurses and nurse assistants in 2015. Thematic discourse analysis was conducted to analyse their discussed experiences. The employees had positive attitudes towards incorporating a service design approach that focused on the patients' needs, which thus encouraged creative solutions and promoted employee involvement. The study shows that involving service designers and employees in the entire process, from planning to implementation of new and innovative solutions, requires closer collaboration between the service designers, managers, and employees to achieve the final goal. We consider that the results of this study will be of relevance to the future development of health care and nursing in nursing homes.
Sections du résumé
BACKGROUND
BACKGROUND
Municipal healthcare organizations are facing increasing challenges to developing more cost-effective organizations and services, particularly in nursing homes. The background for this article is an attempt in this concern; implementing service design in a nursing home.
AIM
OBJECTIVE
The aim of the study is to explore nurses and nurse assistants' experiences using service design in a nursing home.
DESIGN
METHODS
A qualitative design was applied.
METHOD
METHODS
Data were collected through focus group interviews with 17 nurses and nurse assistants in 2015. Thematic discourse analysis was conducted to analyse their discussed experiences.
RESULTS
RESULTS
The employees had positive attitudes towards incorporating a service design approach that focused on the patients' needs, which thus encouraged creative solutions and promoted employee involvement. The study shows that involving service designers and employees in the entire process, from planning to implementation of new and innovative solutions, requires closer collaboration between the service designers, managers, and employees to achieve the final goal. We consider that the results of this study will be of relevance to the future development of health care and nursing in nursing homes.
Identifiants
pubmed: 30534397
doi: 10.1002/nop2.191
pii: NOP2191
pmc: PMC6279718
doi:
Types de publication
Journal Article
Langues
eng
Pagination
84-92Références
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