Relationships between burnout, turnover intention, job satisfaction, job demands and job resources for mental health personnel in an Australian mental health service.
Adult
Aged
Attitude of Health Personnel
Burnout, Professional
/ psychology
Cross-Sectional Studies
Female
Health Personnel
/ psychology
Health Resources
/ statistics & numerical data
Humans
Intention
Job Satisfaction
Male
Mental Health Services
/ statistics & numerical data
Middle Aged
New South Wales
Personnel Turnover
/ statistics & numerical data
Surveys and Questionnaires
Workplace
/ psychology
Young Adult
Disengagement
Employee wellbeing
Exhaustion
Job demands-resources model
Journal
BMC health services research
ISSN: 1472-6963
Titre abrégé: BMC Health Serv Res
Pays: England
ID NLM: 101088677
Informations de publication
Date de publication:
23 Jan 2019
23 Jan 2019
Historique:
received:
21
08
2018
accepted:
18
12
2018
entrez:
25
1
2019
pubmed:
25
1
2019
medline:
19
3
2019
Statut:
epublish
Résumé
Burnout and employee turnover in mental health services are costly and can have a negative impact on service user outcomes. Using the Job Demands-Resources model as a foundation, the aim of this study was to explore the relationships between burnout, turnover intention and job satisfaction in relation to specific job demands and job resources present in the workplace in the context of one Australian mental health service with approximately 1100 clinical staff. The study took a cross-sectional survey approach. The survey included demographic questions, measures of burnout, turnover intention, job satisfaction, job demands and job resources. A total of 277 mental health personnel participated. Job satisfaction, turnover intention and burnout were all strongly inter-correlated. The job resources of rewards and recognition, job control, feedback and participation were associated with burnout, turnover intention and job satisfaction. Additionally, the job demands of emotional demands, shiftwork and work-home interference were associated with the exhaustion component of burnout. This study is the largest of its kind to be completed with Australian mental health personnel. Results can be used as a foundation for the development of strategies designed to reduce burnout and turnover intention and enhance job satisfaction.
Sections du résumé
BACKGROUND
BACKGROUND
Burnout and employee turnover in mental health services are costly and can have a negative impact on service user outcomes. Using the Job Demands-Resources model as a foundation, the aim of this study was to explore the relationships between burnout, turnover intention and job satisfaction in relation to specific job demands and job resources present in the workplace in the context of one Australian mental health service with approximately 1100 clinical staff.
METHODS
METHODS
The study took a cross-sectional survey approach. The survey included demographic questions, measures of burnout, turnover intention, job satisfaction, job demands and job resources.
RESULTS
RESULTS
A total of 277 mental health personnel participated. Job satisfaction, turnover intention and burnout were all strongly inter-correlated. The job resources of rewards and recognition, job control, feedback and participation were associated with burnout, turnover intention and job satisfaction. Additionally, the job demands of emotional demands, shiftwork and work-home interference were associated with the exhaustion component of burnout.
CONCLUSION
CONCLUSIONS
This study is the largest of its kind to be completed with Australian mental health personnel. Results can be used as a foundation for the development of strategies designed to reduce burnout and turnover intention and enhance job satisfaction.
Identifiants
pubmed: 30674314
doi: 10.1186/s12913-018-3841-z
pii: 10.1186/s12913-018-3841-z
pmc: PMC6343271
doi:
Types de publication
Journal Article
Multicenter Study
Langues
eng
Sous-ensembles de citation
IM
Pagination
62Références
J Appl Psychol. 2001 Jun;86(3):499-512
pubmed: 11419809
J Nurs Adm. 2003 May;33(5):271-83
pubmed: 12792282
Int J Ment Health Nurs. 2003 Mar;12(1):39-47
pubmed: 14685958
J Nurs Adm. 2004 Dec;34(12):562-70
pubmed: 15632752
Soc Psychiatry Psychiatr Epidemiol. 2004 Sep;39(9):752-7
pubmed: 15672297
Am J Health Promot. 2005 Jan-Feb;19(3):194-8
pubmed: 15693347
J Occup Health Psychol. 2005 Apr;10(2):170-80
pubmed: 15826226
Adm Policy Ment Health. 2007 Jan;34(1):45-56
pubmed: 16767507
Policy Polit Nurs Pract. 2006 Aug;7(3):169-79
pubmed: 17071704
J Appl Psychol. 2006 Nov;91(6):1321-39
pubmed: 17100487
J Nurs Adm. 2007 May;37(5):221-9
pubmed: 17479040
Soc Psychiatry Psychiatr Epidemiol. 2007 Oct;42(10):794-802
pubmed: 17700977
Psychiatr Serv. 2008 Jul;59(7):732-7
pubmed: 18586989
J Behav Health Serv Res. 2010 Oct;37(4):519-28
pubmed: 20013066
J Ment Health. 2010 Jun;19(3):243-8
pubmed: 20441488
J Occup Health Psychol. 2010 Jul;15(3):209-22
pubmed: 20604629
Adm Policy Ment Health. 2012 Sep;39(5):341-52
pubmed: 21533847
BMC Health Serv Res. 2011 Sep 24;11:235
pubmed: 21943042
Community Ment Health J. 2013 Aug;49(4):373-9
pubmed: 22052429
J Occup Health Psychol. 2012 Jan;17(1):15-27
pubmed: 22409390
BMJ. 2012 Mar 20;344:e1717
pubmed: 22434089
J Nurs Manag. 2013 Apr;21(3):459-72
pubmed: 23409964
Aust Occup Ther J. 2013 Oct;60(5):310-8
pubmed: 24089982
Aust Occup Ther J. 2013 Dec;60(6):395-403
pubmed: 24299478
J Ment Health. 2014 Jun;23(3):120-4
pubmed: 24433193
Adm Policy Ment Health. 2015 Jan;42(1):61-9
pubmed: 24659446
Nurs Econ. 2014 Jan-Feb;32(1):32-9
pubmed: 24689156
J Occup Health Psychol. 2016 Jan;21(1):3-23
pubmed: 25894198
Asian J Psychiatr. 2015 Jun;15:15-20
pubmed: 25922279
J Occup Health Psychol. 2017 Jul;22(3):273-285
pubmed: 27732008
Adm Policy Ment Health. 2018 Jan;45(1):121-130
pubmed: 27783240
Psychiatr Rehabil J. 2017 Jun;40(2):252-259
pubmed: 27786520
J Psychiatr Ment Health Nurs. 2017 Feb;24(1):41-56
pubmed: 27928857
J Ment Health. 2017 Apr;26(2):172-179
pubmed: 28084121
Int J Health Serv. 2017 Jul;47(3):389-409
pubmed: 28449605
Eur Psychiatry. 2018 Sep;53:74-99
pubmed: 29957371
J Appl Psychol. 1997 Apr;82(2):247-52
pubmed: 9109282