Twenty Years Later: Do We Have an Agreed-Upon Definition of Health Quality Management?

Health Personnel Humans Patient Satisfaction Quality Assurance, Health Care / methods Quality Improvement / organization & administration Quality of Health Care / economics

Journal

Healthcare quarterly (Toronto, Ont.)
ISSN: 1710-2774
Titre abrégé: Healthc Q
Pays: Canada
ID NLM: 101208192

Informations de publication

Date de publication:
Jan 2019
Historique:
entrez: 5 4 2019
pubmed: 5 4 2019
medline: 13 7 2019
Statut: ppublish

Résumé

Since the Institute of Medicine's report in the USA in 1999 and the Baker-Norton report in Canada in 2004, academics have studied quality in areas such as governance, process improvement, measurement, patient engagement, physician and staff engagement and finance. Few, however, have offered a formal definition for their area or integrated each area's underlying assumptions to offer a shared definition of quality. This paper summarizes selected literature in each area, analyzes their contributions and compares common strands between each area to build a single integrated definition of health quality management which managers can apply in their health setting.

Identifiants

DOI: 10.12927/hcq.2019.25741 PMID: 30946654
pubmed: 30946654
pii: hcq.2019.25741
doi: 10.12927/hcq.2019.25741
pii:
doi:

Types de publication

Journal Article

Langues

eng

Pagination

43-47

Informations de copyright

Copyright © 2019 Longwoods Publishing.

Auteurs

Michael Heenan (M)

Vice president of Quality, People and Clinical Support Services at the Brant Community Healthcare System and is pursuing his PhD in business administration (health management) at McMaster University's DeGroote School of Business. He can be reached by e-mail at: mikeheenanis@gmail.com.

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Classifications MeSH

questionsmedicales.fr › Établissements, main d'oeuvre et services de soins de santé › Personnel de santé › Twenty Years Later: Do We Have an Agreed-Upon...
questionsmedicales.fr › Eucaryotes › Animaux › Chordés › Vertébrés › Mammifères › Eutheria › Primates › Haplorhini › Catarrhini › Hominidae › Humains › Twenty Years Later: Do We Have an Agreed-Upon...
questionsmedicales.fr › Qualité, accès, évaluation des soins de santé › Qualité des soins de santé › Mécanismes d'évaluation des soins de santé › Satisfaction des patients › Twenty Years Later: Do We Have an Agreed-Upon...
questionsmedicales.fr › Qualité, accès, évaluation des soins de santé › Assurance de la qualité des soins de santé › Twenty Years Later: Do We Have an Agreed-Upon...
questionsmedicales.fr › Administration des services de santé › Amélioration de la qualité › Twenty Years Later: Do We Have an Agreed-Upon...
questionsmedicales.fr › Qualité, accès, évaluation des soins de santé › Qualité des soins de santé › Twenty Years Later: Do We Have an Agreed-Upon...