Applying lean management to reduce radiology turnaround times for emergency department.
case study
emergency department
healthcare
lean management
radiology
Journal
The International journal of health planning and management
ISSN: 1099-1751
Titre abrégé: Int J Health Plann Manage
Pays: England
ID NLM: 8605825
Informations de publication
Date de publication:
Oct 2019
Oct 2019
Historique:
received:
30
03
2019
revised:
18
06
2019
accepted:
30
07
2019
pubmed:
10
8
2019
medline:
14
5
2020
entrez:
10
8
2019
Statut:
ppublish
Résumé
Given the high impact of emergency department (ED) on the quality of care delivered by an hospital, and the many challenges it is facing (eg, overcrowding, excessive waiting time, cost containment, and increasing demand from patients), innovative managerial approaches should be adopted in order to develop safer and more efficient healthcare in this setting. The current study focuses on an application of lean thinking to reduce radiology turnaround times for ED, with the final aim to highlight the key factors enabling the adoption of lean thinking in this context. A research framework has been developed in the literature to analyse lean projects in healthcare and it has been adapted to study the case selected in an Italian hospital. In particular, organizational aspects, phases, and activities of the applied methodology, tools and procedures, and the achieved outcomes have been analysed. The study reports how radiology turnaround times for ED can be significantly reduced applying lean management principles and techniques. The achieved results contribute not only to comply with the regulation, but also to enhance the quality of care delivered to the patient; moreover, staff communication, involvement, and process awareness are favoured by the realization of similar projects promoting the diffusion of a lean culture.
Types de publication
Journal Article
Langues
eng
Pagination
e1711-e1722Subventions
Organisme : Università degli Studi di Padova
ID : Grant VERB_SID19_01
Informations de copyright
© 2019 John Wiley & Sons, Ltd.
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