Evaluation of eMentalHealth.ca, a Canadian Mental Health Website Portal: Mixed Methods Assessment.
Canada
e-mental health
online surveys
website assessment
Journal
JMIR mental health
ISSN: 2368-7959
Titre abrégé: JMIR Ment Health
Pays: Canada
ID NLM: 101658926
Informations de publication
Date de publication:
06 Sep 2019
06 Sep 2019
Historique:
received:
06
02
2019
accepted:
05
06
2019
revised:
09
05
2019
entrez:
8
9
2019
pubmed:
8
9
2019
medline:
8
9
2019
Statut:
epublish
Résumé
Many Canadians have mental health needs, and it can be challenging not knowing where to go for mental health information, services, and support. The website eMentalHealth.ca was created to facilitate and assist Canadians to (1) learn about mental health, (2) screen for common mental health issues, and (3) find mental health services and support. The aim of this study was to use multiple methods to learn about visitors of eMentalHealth.ca, their perceptions, and their satisfaction with the website. Website analytics (Google Analytics) provided information about the number of unique visits to the website and how the site was used. Web-based self-administered surveys were used to gather additional information on users' characteristics and to assess their perception of the website and satisfaction with the website. Web analytic results showed that from January 1 to December 31, 2017, there were 651,107 users, with 1.97 million page views. Users were more often female than male, and the majority of users were aged 35 years and older. Most users were located in Canada (612,806/651,107, 94.12%), and the most common city of origin of users was Toronto (101,473/651,107, 15.58%), followed by Ottawa (76,692/651,107, 11.78%), and Montreal (26,621/651,107, 4.09%). Web-based surveys were completed by a total of 370 respondents from June to December 2017. Overall, the majority of users were satisfied with the website (93.0%, 320 out of 344 responses). Positive feedback was related to the content of the website as a helpful resource, and negative feedback was related to technical difficulties as well as the design of the main page. This analysis will be used to help the team with ongoing improvements to the website, for example, improving technical issues and homepage usability. Most visitors reported satisfaction with their use of eMentalHealth.ca to learn about mental health as well as where to find help. Mental health websites such as eMentalHealth.ca are a low-cost way to increase public awareness about mental health.
Sections du résumé
BACKGROUND
BACKGROUND
Many Canadians have mental health needs, and it can be challenging not knowing where to go for mental health information, services, and support. The website eMentalHealth.ca was created to facilitate and assist Canadians to (1) learn about mental health, (2) screen for common mental health issues, and (3) find mental health services and support.
OBJECTIVE
OBJECTIVE
The aim of this study was to use multiple methods to learn about visitors of eMentalHealth.ca, their perceptions, and their satisfaction with the website.
METHODS
METHODS
Website analytics (Google Analytics) provided information about the number of unique visits to the website and how the site was used. Web-based self-administered surveys were used to gather additional information on users' characteristics and to assess their perception of the website and satisfaction with the website.
RESULTS
RESULTS
Web analytic results showed that from January 1 to December 31, 2017, there were 651,107 users, with 1.97 million page views. Users were more often female than male, and the majority of users were aged 35 years and older. Most users were located in Canada (612,806/651,107, 94.12%), and the most common city of origin of users was Toronto (101,473/651,107, 15.58%), followed by Ottawa (76,692/651,107, 11.78%), and Montreal (26,621/651,107, 4.09%). Web-based surveys were completed by a total of 370 respondents from June to December 2017. Overall, the majority of users were satisfied with the website (93.0%, 320 out of 344 responses). Positive feedback was related to the content of the website as a helpful resource, and negative feedback was related to technical difficulties as well as the design of the main page. This analysis will be used to help the team with ongoing improvements to the website, for example, improving technical issues and homepage usability.
CONCLUSIONS
CONCLUSIONS
Most visitors reported satisfaction with their use of eMentalHealth.ca to learn about mental health as well as where to find help. Mental health websites such as eMentalHealth.ca are a low-cost way to increase public awareness about mental health.
Identifiants
pubmed: 31493328
pii: v6i9e13639
doi: 10.2196/13639
pmc: PMC6834302
doi:
Types de publication
Journal Article
Langues
eng
Pagination
e13639Informations de copyright
©Dahn Jeong, Michael Cheng, Mireille St-Jean, Alireza Jalali. Originally published in JMIR Mental Health (http://mental.jmir.org), 06.09.2019.
Références
J Med Internet Res. 2002 Dec;4(3):E15
pubmed: 12554546
Qual Health Res. 2005 Nov;15(9):1277-88
pubmed: 16204405
BMC Med. 2013 Jul 11;11:162
pubmed: 23844755
J Adv Nurs. 2010 Dec;66(12):2701-10
pubmed: 20722811
J Med Internet Res. 2004 Sep 29;6(3):e34
pubmed: 15471760
J Med Internet Res. 2014 Dec 17;16(12):e293
pubmed: 25519847
PeerJ. 2016 Jul 19;4:e2093
pubmed: 27547515
Ann Fam Med. 2010 Jul-Aug;8(4):348-53
pubmed: 20644190
Health Rep. 2013 Sep;24(9):3-9
pubmed: 24258361