Teleassistance for frail elderly people: A usability and customer satisfaction study.
Frail patient
Patient satisfaction
Tele-care
Teleassistance
Telemedicine
Usability
Journal
Geriatric nursing (New York, N.Y.)
ISSN: 1528-3984
Titre abrégé: Geriatr Nurs
Pays: United States
ID NLM: 8309633
Informations de publication
Date de publication:
Historique:
received:
23
10
2019
revised:
21
01
2020
accepted:
23
01
2020
pubmed:
19
2
2020
medline:
24
3
2021
entrez:
19
2
2020
Statut:
ppublish
Résumé
Scientific advances and new information and communication technologies have facilitated the development of services that allow older people to stay at home as long as possible. In this study, we evaluated the usability and the patient satisfaction of a novel telemedicine system. All enrolled participants underwent a teleassistance program, which included remote surveillance and tele-counselling services with different health-care professionals, including nurses. We administered a specific questionnaire to assess the quality of the service and the patient satisfaction, whereas the System Usability Scale was used to evaluate the patient's usability of the system. Our findings showed that telemedicine might be useful in improving health and quality of life of disadvantaged older people, especially if affected by severe comorbidity and living far from health services. Moreover, the patient satisfaction concerning the service was rated as good by the majority of the participants, although the usability rate was not so high.
Identifiants
pubmed: 32067831
pii: S0197-4572(20)30055-0
doi: 10.1016/j.gerinurse.2020.01.019
pii:
doi:
Types de publication
Journal Article
Langues
eng
Pagination
463-467Informations de copyright
Copyright © 2020 Elsevier Inc. All rights reserved.
Déclaration de conflit d'intérêts
Declaration of Competing Interest None.