[Evaluation of patient satisfaction with an ophthalmology video consultation during the COVID-19 pandemic].
Evaluierung der Patientenzufriedenheit mit einer augenärztlichen Videosprechstunde während der COVID-19-Pandemie.
Efficiency improvement
Healthcare research
Telemedicine
Teleophthalmology
Workflow optimization
Journal
Der Ophthalmologe : Zeitschrift der Deutschen Ophthalmologischen Gesellschaft
ISSN: 1433-0423
Titre abrégé: Ophthalmologe
Pays: Germany
ID NLM: 9206148
Informations de publication
Date de publication:
Jul 2020
Jul 2020
Historique:
pubmed:
12
6
2020
medline:
15
7
2020
entrez:
12
6
2020
Statut:
ppublish
Résumé
We introduced a video consultation (VC) during the coronavirus (COVID-19) pandemic in an ophthalmology practice with eight doctors to ensure continuous ophthalmological care, infection prophylaxis and to compensate a decreased number of patient presentations. Evaluation of the most common reasons for patient presentations in the VC, the proportion of re-presentations in the practice despite VC, practical challenges associated with the introduction of VC and patient satisfaction. Patients with a recent acute visual deterioration and severe eye pain were excluded from the VC. The VC were carried out by a trained specialist in ophthalmology. A questionnaire with eight questions was completed after the VC appointment in order to evaluate the proportion of completed VC and patient satisfaction. We included 29 (13 male, Ø 52.6 years, 16 female, Ø 64.7 years) patients in this analysis. The VC could be performed with 68.97% of the participants who rated their overall experience with an average grade of 1.6 (1 very good to 6 insufficient) and all of them indicated that they would recommend the VC. Of presentations in VC 70% were related to the symptoms of the anterior eye segment. In 70% of the cases no re-presentations took place in the unit. Our study represents a significant practical application of VC for the management of non-urgent ocular conditions with maximum infection prophylaxis. The introduction of VC was severely limited by technological or user-related issues by the establishment of video connections. Patient satisfaction with VC was high to very high.
Sections du résumé
BACKGROUND
BACKGROUND
We introduced a video consultation (VC) during the coronavirus (COVID-19) pandemic in an ophthalmology practice with eight doctors to ensure continuous ophthalmological care, infection prophylaxis and to compensate a decreased number of patient presentations.
OBJECTIVE
OBJECTIVE
Evaluation of the most common reasons for patient presentations in the VC, the proportion of re-presentations in the practice despite VC, practical challenges associated with the introduction of VC and patient satisfaction.
MATERIAL AND METHODS
METHODS
Patients with a recent acute visual deterioration and severe eye pain were excluded from the VC. The VC were carried out by a trained specialist in ophthalmology. A questionnaire with eight questions was completed after the VC appointment in order to evaluate the proportion of completed VC and patient satisfaction.
RESULTS
RESULTS
We included 29 (13 male, Ø 52.6 years, 16 female, Ø 64.7 years) patients in this analysis. The VC could be performed with 68.97% of the participants who rated their overall experience with an average grade of 1.6 (1 very good to 6 insufficient) and all of them indicated that they would recommend the VC. Of presentations in VC 70% were related to the symptoms of the anterior eye segment. In 70% of the cases no re-presentations took place in the unit.
CONCLUSION
CONCLUSIONS
Our study represents a significant practical application of VC for the management of non-urgent ocular conditions with maximum infection prophylaxis. The introduction of VC was severely limited by technological or user-related issues by the establishment of video connections. Patient satisfaction with VC was high to very high.
Identifiants
pubmed: 32524194
doi: 10.1007/s00347-020-01143-0
pii: 10.1007/s00347-020-01143-0
pmc: PMC7284667
doi:
Types de publication
Evaluation Study
Journal Article
Review
Langues
ger
Sous-ensembles de citation
IM
Pagination
659-667Références
Indian J Ophthalmol. 2012 Mar-Apr;60(2):127-31
pubmed: 22446908
Rural Remote Health. 2020 Jan;20(1):5180
pubmed: 31941342
Clin Exp Optom. 2018 Jan;101(1):129-134
pubmed: 28436157
Prim Health Care Res Dev. 2014 Apr;15(2):170-9
pubmed: 23402617
J Telemed Telecare. 2005;11(8):391-6
pubmed: 16356312
JAMA Ophthalmol. 2015 May;133(5):518-25
pubmed: 25741666
Am J Ophthalmol. 2011 Jul;152(1):126-132.e2
pubmed: 21570049
J Telemed Telecare. 2003;9(5):296-9
pubmed: 14599335
J Telemed Telecare. 2017 Aug;23(7):629-638
pubmed: 27444188
Clin Ophthalmol. 2018 Oct 17;12:2095-2102
pubmed: 30410304
J Telemed Telecare. 2011;17(8):412-6
pubmed: 22036928
J Telemed Telecare. 2007;13(3):119-24
pubmed: 17519052
J Telemed Telecare. 2010;16(8):429-32
pubmed: 20813892
J Telemed Telecare. 2016 Jul;22(5):311-6
pubmed: 26407990
Ophthalmology. 2017 May;124(5):720-729
pubmed: 28159379
Br J Ophthalmol. 2020 Mar;104(3):312-317
pubmed: 31320383
Br J Ophthalmol. 2019 Nov;103(11):1537-1538
pubmed: 31481391
J Med Internet Res. 2019 Nov 8;21(11):e14808
pubmed: 31702560
Br J Ophthalmol. 2021 Mar 15;:
pubmed: 33722800
Ophthalmologica. 2014;231(3):172-6
pubmed: 24356326