Service users' experiences of contacting NHS patient medicines helpline services: a qualitative study.
National Health Service
carers
drug information services
hospital discharge
medicines information
patient medicines helpline services
patients
qualitative
service users
thematic analysis
Journal
BMJ open
ISSN: 2044-6055
Titre abrégé: BMJ Open
Pays: England
ID NLM: 101552874
Informations de publication
Date de publication:
28 06 2020
28 06 2020
Historique:
entrez:
30
6
2020
pubmed:
1
7
2020
medline:
16
2
2021
Statut:
epublish
Résumé
Patient medicines helpline services (PMHS) are available from some National Health Service (NHS) Trusts in the UK to provide medicines information to hospital patients and carers. To date, studies of PMHS have examined the views of service users via satisfaction surveys. This study used qualitative methods to explore service users' experiences of using a PMHS, including perceived benefits and areas for improvement. Qualitative, using semi-structured interviews. This study was conducted across seven NHS Trusts in England. Forty users of PMHS were individually interviewed over the telephone. Interviews were audio-recorded, transcribed verbatim and analysed using Braun and Clarke's inductive reflexive thematic analysis. Ethical approval was obtained before study commencement. Participants predominantly called a PMHS for themselves (82%; carers: 18%). Two main themes were generated. PMHS are perceived to be a valuable means of accessing timely medicines-related support when patients and carers may be feeling particularly vulnerable. However, their availability and promotion could be improved. We recommend that providers of PMHS consider whether this is achievable, in order to better meet the needs of service users.
Identifiants
pubmed: 32595161
pii: bmjopen-2019-036326
doi: 10.1136/bmjopen-2019-036326
pmc: PMC7322281
doi:
Substances chimiques
Prescription Drugs
0
Types de publication
Journal Article
Research Support, Non-U.S. Gov't
Langues
eng
Sous-ensembles de citation
IM
Pagination
e036326Informations de copyright
© Author(s) (or their employer(s)) 2020. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ.
Déclaration de conflit d'intérêts
Competing interests: None declared.
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