Feeling safe or unsafe in prehospital emergency care: A qualitative study of the experiences of patients, carers and healthcare professionals.
feeling safe
feeling unsafe
focus groups
healthcare professionals’ perceptions
patient safety
patient's perceptions
prehospital emergency care
qualitative research
Journal
Journal of clinical nursing
ISSN: 1365-2702
Titre abrégé: J Clin Nurs
Pays: England
ID NLM: 9207302
Informations de publication
Date de publication:
Dec 2020
Dec 2020
Historique:
received:
24
04
2020
revised:
03
09
2020
accepted:
11
09
2020
pubmed:
27
9
2020
medline:
3
6
2021
entrez:
26
9
2020
Statut:
ppublish
Résumé
To determine the feelings of safety among patients taken to hospital after requesting urgent care, based on their experiences and those of their carers and prehospital emergency care professionals. Little research has been performed into the perception of safety in prehospital emergency care settings worldwide, from either the perspective of the patients or from that of healthcare professionals. Exploratory qualitative study using focus groups in Spain. The participants were patients that requested care through the emergency telephone service, their carers and the professionals of the emergency care teams. The structured sampling design was based on an intentional, nonprobability selection following pragmatic criteria. Seven groups of patients/carers and two groups of professionals were formed (65 participants). The recordings were fully transcribed before their validation and codes were assigned to ensure anonymity. The ATLAS.ti software was used for the analysis. The authors took into account the COREQ checklist for qualitative studies. Neither group provided a clear definition of the meaning of feeling safe. It appeared easier to give examples that had a positive or negative influence on their perception of feeling safe. During the analysis of the discourse, six categories were detected after grouping the related codes. For most of the patients' feeling of being safe or very safe arose from the perception of calmness, trust and protection. Defining the perception of safety was not easy. The factors with the greatest effect on feeling safe were related to Information and communication, Person-centred care and Professional competency, without losing sight of other factors such as Accessibility and response times of the emergency teams, Equipment and Healthcare setting. The findings could be used as a knowledge base in future research and for implementing procedures for improving perceptions of safety among patients.
Sections du résumé
AIMS AND OBJECTIVES
OBJECTIVE
To determine the feelings of safety among patients taken to hospital after requesting urgent care, based on their experiences and those of their carers and prehospital emergency care professionals.
BACKGROUND
BACKGROUND
Little research has been performed into the perception of safety in prehospital emergency care settings worldwide, from either the perspective of the patients or from that of healthcare professionals.
DESIGN
METHODS
Exploratory qualitative study using focus groups in Spain.
METHODS
METHODS
The participants were patients that requested care through the emergency telephone service, their carers and the professionals of the emergency care teams. The structured sampling design was based on an intentional, nonprobability selection following pragmatic criteria. Seven groups of patients/carers and two groups of professionals were formed (65 participants). The recordings were fully transcribed before their validation and codes were assigned to ensure anonymity. The ATLAS.ti software was used for the analysis. The authors took into account the COREQ checklist for qualitative studies.
FINDINGS
RESULTS
Neither group provided a clear definition of the meaning of feeling safe. It appeared easier to give examples that had a positive or negative influence on their perception of feeling safe. During the analysis of the discourse, six categories were detected after grouping the related codes.
CONCLUSIONS
CONCLUSIONS
For most of the patients' feeling of being safe or very safe arose from the perception of calmness, trust and protection. Defining the perception of safety was not easy. The factors with the greatest effect on feeling safe were related to Information and communication, Person-centred care and Professional competency, without losing sight of other factors such as Accessibility and response times of the emergency teams, Equipment and Healthcare setting.
RELEVANCE TO CLINICAL PRACTICE
CONCLUSIONS
The findings could be used as a knowledge base in future research and for implementing procedures for improving perceptions of safety among patients.
Types de publication
Journal Article
Langues
eng
Pagination
4720-4732Subventions
Organisme : Consejería de Salud, Junta de Andalucía
ID : Number PI-0210-2008.
Informations de copyright
© 2020 John Wiley & Sons Ltd.
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