Effect of attire on client perceptions of veterinarians.
Client attitudes
Competency
Education
Uniform
Veterinarian-client relationship
Journal
Veterinary journal (London, England : 1997)
ISSN: 1532-2971
Titre abrégé: Vet J
Pays: England
ID NLM: 9706281
Informations de publication
Date de publication:
Nov 2020
Nov 2020
Historique:
received:
23
01
2020
revised:
21
09
2020
accepted:
22
09
2020
entrez:
1
11
2020
pubmed:
2
11
2020
medline:
7
2
2021
Statut:
ppublish
Résumé
This study examined the effect that veterinarian attire and gender had on clients' perceptions of veterinarians in a large academic specialty hospital. Clients volunteered to answer a survey in the small animal waiting area over a 3-month period. The survey consisted of demographic information, information about the nature of their appointment with their pet, and questions regarding clients' levels of comfort with and the perceived trustworthiness of a Caucasian male and Caucasian female model in four different types of attire: surgical scrubs, surgical scrubs with white lab coat, business casual, and business casual with white lab coat. Relevant effects of interest were estimated using linear mixed models. Five hundred and five clients participated in the survey, yielding a total of 6217 completed survey questions. Clients perceived veterinarians wearing white lab coats as more competent and reported more comfort with those veterinarians (P < 0.0001). When comparing surgical scrubs with no white lab coat to business attire with no white lab coat, surgical scrubs resulted in higher perceived competence and comfort levels (P < 0.0001). Wearing a white lab coat over both surgical scrubs and business casual increased clients' perceived competency and comfort levels compared to not wearing a white lab coat.
Identifiants
pubmed: 33129551
pii: S1090-0233(20)30127-1
doi: 10.1016/j.tvjl.2020.105550
pmc: PMC7643223
mid: NIHMS1634992
pii:
doi:
Types de publication
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Pagination
105550Subventions
Organisme : NCATS NIH HHS
ID : UL1 TR002373
Pays : United States
Informations de copyright
Copyright © 2020 Elsevier Ltd. All rights reserved.
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