Population subgroup differences in the use of a COVID-19 chatbot.
Journal
NPJ digital medicine
ISSN: 2398-6352
Titre abrégé: NPJ Digit Med
Pays: England
ID NLM: 101731738
Informations de publication
Date de publication:
19 Feb 2021
19 Feb 2021
Historique:
received:
06
08
2020
accepted:
21
01
2021
entrez:
20
2
2021
pubmed:
21
2
2021
medline:
21
2
2021
Statut:
epublish
Résumé
COVID-19 chatbots are widely used to screen for symptoms and disseminate information about the virus, yet little is known about the population subgroups that interact with this technology and the specific features that are used. An analysis of 1,000,740 patients invited to use a COVID-19 chatbot, 69,451 (6.94%) of which agreed to participate, shows differences in chatbot feature use by gender, race, and age. These results can inform future public health COVID-19 symptom screening and information dissemination strategies.
Identifiants
pubmed: 33608660
doi: 10.1038/s41746-021-00405-8
pii: 10.1038/s41746-021-00405-8
pmc: PMC7895981
doi:
Types de publication
Journal Article
Langues
eng
Pagination
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