Missing the Care in Health Care.
Journal
The American journal of nursing
ISSN: 1538-7488
Titre abrégé: Am J Nurs
Pays: United States
ID NLM: 0372646
Informations de publication
Date de publication:
01 03 2021
01 03 2021
Historique:
entrez:
24
2
2021
pubmed:
25
2
2021
medline:
16
3
2021
Statut:
ppublish
Résumé
This article describes the case of a chronically ill patient whose care was grossly mismanaged as a result of the policies and practices of a dysfunctional health system. This case illustrates the importance of truly listening to patients and communicating effectively with colleagues within the health care system. It also discusses appropriate steps for the practice of patient-centered care, including a reevaluation of late arrival policies at hospitals and clinics.
Identifiants
pubmed: 33625011
doi: 10.1097/01.NAJ.0000737300.54432.87
pii: 00000446-202103000-00023
doi:
Types de publication
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Pagination
48-52Informations de copyright
Copyright © 2021 Wolters Kluwer Health, Inc. All rights reserved.
Références
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UNC School of Medicine, Department of Neurology. No-show, late, and cancellation policy for Department of Neurology outpatient clinic . Chapel Hill, NC: University of North Carolina; 2018 May 18. https://www.nhmatthewschildrensclinic.org/patient-tools/appointments.aspx .
Cleveland Clinic Akron General. Welcome to our practice . 2016 Mar 22; https://my.clevelandclinic.org/-/scassets/files/org/locations/akron-general/specialties/primary-care-new-patient-packet.ashx?la=en .
Novant Health Matthews Children's Clinic. Appointments . 2020. https://www.nhmatthewschildrensclinic.org/patient-tools/appointments.aspx .
Faiz KW, Kristoffersen ES. Association between age and outpatient clinic arrival time: myth or reality. BMC Health Serv Res 2018;18(1):235.
Erskine NA, et al. Barriers to healthcare access and long-term survival after an acute coronary syndrome. J Gen Intern Med 2018;33(9):1543–50.
Powers BW, et al. Nonemergency medical transportation: delivering care in the era of Lyft and Uber. JAMA 2016;316(9):921–2.