The Virtual Care Experience of Patients Diagnosed With COVID-19.

COVID-19 access to care patient expectations patient feedback patient satisfaction technology telehealth

Journal

Journal of patient experience
ISSN: 2374-3735
Titre abrégé: J Patient Exp
Pays: United States
ID NLM: 101688338

Informations de publication

Date de publication:
2021
Historique:
entrez: 28 6 2021
pubmed: 29 6 2021
medline: 29 6 2021
Statut: epublish

Résumé

Virtual models of care are seen as a sustainable solution to the growing demand for health care. This paper analyses the experience of virtual care among patients diagnosed with COVID-19 in home isolation or health hotel quarantine using a patient-reported experience questionnaire. Results found that patients respond well to virtual models of care during a pandemic. Lessons learned can inform future developments of virtual care models.

Identifiants

pubmed: 34179437
doi: 10.1177/23743735211008310
pii: 10.1177_23743735211008310
pmc: PMC8205417
doi:

Types de publication

Journal Article

Langues

eng

Pagination

23743735211008310

Informations de copyright

© The Author(s) 2021.

Déclaration de conflit d'intérêts

Declaration of Conflicting Interests: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

Références

Lancet Digit Health. 2020 Jun;2(6):e282-e285
pubmed: 32382724
Telemed J E Health. 2009 Nov;15(9):830-9
pubmed: 19919189
BMJ Open. 2014 Feb 25;4(2):e003884
pubmed: 24568960
J Med Internet Res. 2020 Jun 2;22(6):e19361
pubmed: 32452816
J Patient Exp. 2020 Oct;7(5):665-672
pubmed: 33294596

Auteurs

Freya Raffan (F)

Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia.

Teresa Anderson (T)

Sydney Local Health District, Camperdown, New South Wales, Australia.

Tim Sinclair (T)

Sydney Local Health District, Camperdown, New South Wales, Australia.

Miranda Shaw (M)

Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia.

Sue Amanatidis (S)

Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia.

Rajip Thapa (R)

Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia.

Sarah Jane Nilsson (SJ)

Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia.

Dianna Jagers (D)

Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia.

Andrew Wilson (A)

Menzies Centre for Health Policy, University of Sydney, Sydney, New South Wales Australia.

Fiona Haigh (F)

Research and Development Unit, Centre for Health Equity, University of New South Wales, Sydney, New South Wales, Australia.

Classifications MeSH