Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia.
ART
Jimma town
patient satisfaction
public health facility
Journal
HIV/AIDS (Auckland, N.Z.)
ISSN: 1179-1373
Titre abrégé: HIV AIDS (Auckl)
Pays: New Zealand
ID NLM: 101515943
Informations de publication
Date de publication:
2021
2021
Historique:
received:
13
01
2021
accepted:
11
06
2021
entrez:
2
7
2021
pubmed:
3
7
2021
medline:
3
7
2021
Statut:
epublish
Résumé
HIV/AIDS is the greatest and most urgent public health problem that the world is facing today. Antiretroviral therapy (ART) is the treatment option for people infected by the HIV virus and helps them to lead longer and healthier lives and improve their quality of life. This study aimed to measure level of satisfaction and associated factors among patients receiving ART services in ART Clinics at Jimma Town Public Health Facilities, Southwest, Ethiopia. Facility-based, cross-sectional study was employed from March to April, 2018 among 383 clients attending ART in three public health facilities of Jimma town. Data was collected using exit interviewer administrated pre-test structured, coded and entered using Epi-data version 3.5.1 and then exported and analyzed using SPSS version 20 software. Variables having p < 0.25 at bivariate analysis were fitted to multivariate analysis. OR, P-value and 95% CI were computed to show the association of variables (p < 0.05). A total of 383 clients involved in the study. The majority of the study participants, 253 (66.1%), were females and 163 (42.6%) were in 28-37 age category. The overall satisfaction rate for ART service provision was 89.6%. Patients were satisfied with the availability of ARV drugs, measures taken by health care providers to keep confidentiality and location of the clinic in the facility, 97.9%, 93.2% and 96.3%, respectively. The findings of this study revealed statistically significant associations between the patients' satisfaction and duration of stay on ART and waiting time to get service (p<0.05). Those patients who stayed 36-60 months on ART treatment were 82.5% less likely to be satisfied than those who stayed less than 12 months on ART treatment (AOR=0.175, 95% CI: 0.04-0.771). Overall, most respondents were satisfied with ART services provision. Factors like duration of stay on ART and waiting time to get service should be taken into consideration to improve the patient's satisfaction.
Sections du résumé
BACKGROUND
BACKGROUND
HIV/AIDS is the greatest and most urgent public health problem that the world is facing today. Antiretroviral therapy (ART) is the treatment option for people infected by the HIV virus and helps them to lead longer and healthier lives and improve their quality of life. This study aimed to measure level of satisfaction and associated factors among patients receiving ART services in ART Clinics at Jimma Town Public Health Facilities, Southwest, Ethiopia.
METHODS
METHODS
Facility-based, cross-sectional study was employed from March to April, 2018 among 383 clients attending ART in three public health facilities of Jimma town. Data was collected using exit interviewer administrated pre-test structured, coded and entered using Epi-data version 3.5.1 and then exported and analyzed using SPSS version 20 software. Variables having p < 0.25 at bivariate analysis were fitted to multivariate analysis. OR, P-value and 95% CI were computed to show the association of variables (p < 0.05).
RESULTS
RESULTS
A total of 383 clients involved in the study. The majority of the study participants, 253 (66.1%), were females and 163 (42.6%) were in 28-37 age category. The overall satisfaction rate for ART service provision was 89.6%. Patients were satisfied with the availability of ARV drugs, measures taken by health care providers to keep confidentiality and location of the clinic in the facility, 97.9%, 93.2% and 96.3%, respectively. The findings of this study revealed statistically significant associations between the patients' satisfaction and duration of stay on ART and waiting time to get service (p<0.05). Those patients who stayed 36-60 months on ART treatment were 82.5% less likely to be satisfied than those who stayed less than 12 months on ART treatment (AOR=0.175, 95% CI: 0.04-0.771).
CONCLUSION
CONCLUSIONS
Overall, most respondents were satisfied with ART services provision. Factors like duration of stay on ART and waiting time to get service should be taken into consideration to improve the patient's satisfaction.
Identifiants
pubmed: 34211298
doi: 10.2147/HIV.S300840
pii: 300840
pmc: PMC8240842
doi:
Types de publication
Journal Article
Langues
eng
Pagination
691-697Informations de copyright
© 2021 Gezahegn Snr et al.
Déclaration de conflit d'intérêts
All authors declare that they have no conflicts of interest associated with the publication of this manuscript.
Références
PLoS One. 2016 Oct 21;11(10):e0165121
pubmed: 27768731
J Nurs Adm. 2015 Nov;45(11):563-8
pubmed: 26492148
HIV AIDS (Auckl). 2013 Aug 21;5:205-13
pubmed: 23986652
East Afr J Public Health. 2008 Aug;5(2):67-73
pubmed: 19024413
Afr J Prim Health Care Fam Med. 2014 Nov 27;6(1):E1-6
pubmed: 26245422
Farm Hosp. 2008 Mar-Apr;32(2):71-6
pubmed: 18783705
Afr Health Sci. 2011 Aug;11 Suppl 1:S60-6
pubmed: 22135647
AIDS Patient Care STDS. 2000 Jul;14(7):347-9
pubmed: 10935051
BMC Health Serv Res. 2007 Feb 28;7:31
pubmed: 17328807
BMJ Open. 2015 Dec 30;5(12):e009700
pubmed: 26719321
BMC Health Serv Res. 2018 Mar 27;18(1):223
pubmed: 29587745