The impact of social media presence, age, and patient reported wait times on physician review websites for sports medicine surgeons.
Healthgrades
Social media
Sports medicine ratings
Vitals
Wait times
Journal
Journal of clinical orthopaedics and trauma
ISSN: 0976-5662
Titre abrégé: J Clin Orthop Trauma
Pays: India
ID NLM: 101559469
Informations de publication
Date de publication:
Oct 2021
Oct 2021
Historique:
received:
19
01
2021
revised:
27
04
2021
accepted:
08
07
2021
entrez:
5
8
2021
pubmed:
6
8
2021
medline:
6
8
2021
Statut:
epublish
Résumé
When choosing physicians, patients often review options online via physician review websites, which may influence decisions on providers. The purpose of this study is to investigate the impacts of social media usage, age, and patient reported wait times on online ratings for three popular review websites. Cross-sectional study. The American Orthopaedic Society for Sports Medicine database was used to extract demographic information for all listed sports medicine surgeons in Florida. Overall ratings, number of ratings and comments, and patient reported wait-times were recorded from three leading review websites (Healthgrades.com, Vitals.com, Google.com). Professionally focused SM accounts were searched for each physician on Facebook.com, Twitter.com, Instagram, and LinkedIn.com. 102 orthopaedic sports medicine surgeons were included. At least one form of social media was used by 62.4% of our cohort. Those with social media had higher overall online physician ratings out of 5.00 across all review websites (Google:4.65vs4.44, p = 0.05; Healthgrades:4.41vs4.15, p = 0.03; Vitals:4.43vs4.14, p = 0.01). In bivariate analysis, older age was associated with lower ratings on Health Grades (Absolute difference (AD) -0.26, p < 0.0001), and social media was linked to higher ratings (Google: AD 0.21, p = 0.05; Healthgrades: AD 0.26, p = 0.03; Vitals: AD 0.29, p = 0.008). Longer wait times were associated with lower ratings in a dose-dependent manner in both bivariate and multivariable analysis. Social media use among sports medicine surgeons correlated with higher overall physician ratings. Potentially, younger surgeons increase social media use because of a heightened concern for online image, whereas older surgeons may have less value in using online platforms to capitalize on an online presence. Older age and increased patient reported wait times in office had a negative correlation with online reviews, which highlights that factors beyond the surgeon's skill sets can influence overall ratings.
Sections du résumé
BACKGROUND
BACKGROUND
When choosing physicians, patients often review options online via physician review websites, which may influence decisions on providers.
PURPOSE
OBJECTIVE
The purpose of this study is to investigate the impacts of social media usage, age, and patient reported wait times on online ratings for three popular review websites.
STUDY DESIGN
METHODS
Cross-sectional study.
METHODS
METHODS
The American Orthopaedic Society for Sports Medicine database was used to extract demographic information for all listed sports medicine surgeons in Florida. Overall ratings, number of ratings and comments, and patient reported wait-times were recorded from three leading review websites (Healthgrades.com, Vitals.com, Google.com). Professionally focused SM accounts were searched for each physician on Facebook.com, Twitter.com, Instagram, and LinkedIn.com.
RESULTS
RESULTS
102 orthopaedic sports medicine surgeons were included. At least one form of social media was used by 62.4% of our cohort. Those with social media had higher overall online physician ratings out of 5.00 across all review websites (Google:4.65vs4.44, p = 0.05; Healthgrades:4.41vs4.15, p = 0.03; Vitals:4.43vs4.14, p = 0.01). In bivariate analysis, older age was associated with lower ratings on Health Grades (Absolute difference (AD) -0.26, p < 0.0001), and social media was linked to higher ratings (Google: AD 0.21, p = 0.05; Healthgrades: AD 0.26, p = 0.03; Vitals: AD 0.29, p = 0.008). Longer wait times were associated with lower ratings in a dose-dependent manner in both bivariate and multivariable analysis.
CONCLUSIONS
CONCLUSIONS
Social media use among sports medicine surgeons correlated with higher overall physician ratings. Potentially, younger surgeons increase social media use because of a heightened concern for online image, whereas older surgeons may have less value in using online platforms to capitalize on an online presence. Older age and increased patient reported wait times in office had a negative correlation with online reviews, which highlights that factors beyond the surgeon's skill sets can influence overall ratings.
Identifiants
pubmed: 34350098
doi: 10.1016/j.jcot.2021.101502
pii: S0976-5662(21)00386-6
pmc: PMC8319355
doi:
Types de publication
Journal Article
Langues
eng
Pagination
101502Informations de copyright
© 2021 Delhi Orthopedic Association. All rights reserved.
Déclaration de conflit d'intérêts
We confirm that this current manuscript has not been published elsewhere and is not under consideration by another journal. All authors have approved the manuscript and agree with its submission. The corresponding author of the manuscript has full access to all of the data in the study and takes responsibility for the integrity of the data and accuracy of the data analysis as well as the decision to submit for publication.
Références
J Med Internet Res. 2012 Apr 10;14(2):e50
pubmed: 22491423
J Neurosurg Spine. 2018 Nov 23;30(2):279-288
pubmed: 30497169
World Neurosurg. 2020 Sep;141:e18-e25
pubmed: 32311565
J Hand Surg Am. 2016 Jan;41(1):104-10.e1
pubmed: 26304734
J Med Internet Res. 2013 Feb 01;15(2):e24
pubmed: 23372115
JAMA. 2014 Feb 19;311(7):734-5
pubmed: 24549555
Musculoskelet Surg. 2018 Apr;102(1):63-71
pubmed: 28853024
Orthopedics. 2012 Apr;35(4):294-7
pubmed: 22495836
World J Orthop. 2017 Feb 18;8(2):178-186
pubmed: 28251069
Am J Orthop (Belle Mead NJ). 2014 Aug;43(8):359-63
pubmed: 25136868
J Med Internet Res. 2013 Aug 06;15(8):e157
pubmed: 23919987
Value Health. 2017 Jun;20(6):834-836
pubmed: 28577702
Ann Plast Surg. 2020 Oct;85(4):352-357
pubmed: 32118631
J Med Internet Res. 2012 Feb 24;14(1):e38
pubmed: 22366336
BMC Health Serv Res. 2015 Sep 26;15:416
pubmed: 26410383
Orthop Rev (Pavia). 2014 Aug 13;6(3):5483
pubmed: 25317312
J Med Internet Res. 2013 Aug 28;15(8):e187
pubmed: 23985220
J Med Internet Res. 2016 Dec 13;18(12):e324
pubmed: 27965191
Orthopedics. 2015 Apr;38(4):e257-62
pubmed: 25901617
Arch Bone Jt Surg. 2019 Mar;7(2):136-142
pubmed: 31211191
J Am Coll Radiol. 2005 Sep;2(9):777-81
pubmed: 17411926
J Clin Orthop Trauma. 2019 Jul-Aug;10(4):761-767
pubmed: 31316251
Spine J. 2018 Nov;18(11):2081-2090
pubmed: 29709552