Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives.
Blended learning
Help-seeking
Higher education
Instant messaging
Live chat
Online learning
Self-regulated learning
Journal
International journal of educational technology in higher education
ISSN: 2365-9440
Titre abrégé: Int J Educ Technol High Educ
Pays: Switzerland
ID NLM: 9918284166106676
Informations de publication
Date de publication:
2021
2021
Historique:
received:
11
11
2020
accepted:
09
03
2021
entrez:
15
11
2021
pubmed:
16
11
2021
medline:
16
11
2021
Statut:
ppublish
Résumé
Help-seeking is an essential self-regulatory and metacognitive skill. In the online learning environment, much of the learning is self-directed and there are generally less opportunities to receive help in real time. The uses of email and discussion boards are the most common method of seeking help in these environments. The current study explored students' perceptions of the use of live chat technology for online academic help-seeking within higher education, with a focus on comparing online and blended learners' perspectives. Participants were 246 students who were studying psychology online (
Identifiants
pubmed: 34778522
doi: 10.1186/s41239-021-00253-2
pii: 253
pmc: PMC8021438
doi:
Types de publication
Journal Article
Langues
eng
Pagination
17Informations de copyright
© The Author(s) 2021.
Déclaration de conflit d'intérêts
Competing interestsThe authors declare that they have no competing interests.
Références
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