Impact of a resident and student-led video visitation navigation program.
COVID-19
Patient support persons
Quality improvement
Telehealth
Trainee engagement
Journal
BMC medical education
ISSN: 1472-6920
Titre abrégé: BMC Med Educ
Pays: England
ID NLM: 101088679
Informations de publication
Date de publication:
19 Feb 2022
19 Feb 2022
Historique:
received:
24
10
2021
accepted:
07
02
2022
entrez:
20
2
2022
pubmed:
21
2
2022
medline:
23
2
2022
Statut:
epublish
Résumé
Many institutions implemented telehealth initiatives to provide social support for patients during the SARS-CoV-2 (COVID-19) pandemic. Little is known about the impact of these programs on patient support persons and the trainees who facilitated them. To assess perceptions of a resident physician and medical student-driven video visit program. We designed and implemented a trainee-led video visit navigation program across three affiliated urban hospitals to facilitate video visits between patients and their support persons. We used descriptive statistics to understand the patient population served by the program and employed surveys for support persons and trainees to assess attitudes on the program. From April to June 2020, a total of 443 video visits were completed. Surveys were conducted for 101 out of 184 (54.9%) support persons and 39 out of 65 (60.0%) of medical trainees. Surveys demonstrated that video visits helped alleviate the stress and anxiety of support persons having a hospitalized loved one they could not visit. For trainees, facilitating these connections helped mitigate stress and provided a mechanism to contribute to the pandemic response. Telehealth navigation programs provide high levels of connection for patients and their support persons during the COVID-19 pandemic and potentially beyond. Residents and medical students involved in these initiatives mobilized telehealth modalities to improve experiences with care delivery.
Sections du résumé
BACKGROUND
BACKGROUND
Many institutions implemented telehealth initiatives to provide social support for patients during the SARS-CoV-2 (COVID-19) pandemic. Little is known about the impact of these programs on patient support persons and the trainees who facilitated them.
OBJECTIVE
OBJECTIVE
To assess perceptions of a resident physician and medical student-driven video visit program.
METHODS
METHODS
We designed and implemented a trainee-led video visit navigation program across three affiliated urban hospitals to facilitate video visits between patients and their support persons. We used descriptive statistics to understand the patient population served by the program and employed surveys for support persons and trainees to assess attitudes on the program.
RESULTS
RESULTS
From April to June 2020, a total of 443 video visits were completed. Surveys were conducted for 101 out of 184 (54.9%) support persons and 39 out of 65 (60.0%) of medical trainees. Surveys demonstrated that video visits helped alleviate the stress and anxiety of support persons having a hospitalized loved one they could not visit. For trainees, facilitating these connections helped mitigate stress and provided a mechanism to contribute to the pandemic response.
CONCLUSION
CONCLUSIONS
Telehealth navigation programs provide high levels of connection for patients and their support persons during the COVID-19 pandemic and potentially beyond. Residents and medical students involved in these initiatives mobilized telehealth modalities to improve experiences with care delivery.
Identifiants
pubmed: 35183182
doi: 10.1186/s12909-022-03172-6
pii: 10.1186/s12909-022-03172-6
pmc: PMC8857532
doi:
Types de publication
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Pagination
110Informations de copyright
© 2022. The Author(s).
Références
Psychol Trauma. 2020 Aug;12(S1):S96-S97
pubmed: 32567872
Am J Med Qual. 2021 Jan-Feb 01;36(1):63
pubmed: 33764919
Ann Intern Med. 2020 Jul 21;173(2):145-146
pubmed: 32259194
N Engl J Med. 2020 Jun 11;382(24):e88
pubmed: 32289215
BMJ Qual Saf. 2021 Sep;30(9):715-721
pubmed: 33028659
J Telemed Telecare. 2017 Oct;23(9):770-779
pubmed: 28728502
Palliat Med Rep. 2020 Oct 06;1(1):221-226
pubmed: 34223480
West J Emerg Med. 2020 Jun 23;21(4):801-806
pubmed: 32726245
BMJ Innov. 2021 Apr;7(2):316-320
pubmed: 34192018
J Pain Symptom Manage. 2021 Sep;62(3):e112-e119
pubmed: 33892123
J Am Med Inform Assoc. 2006 Nov-Dec;13(6):660-7
pubmed: 16929036
Ann Am Thorac Soc. 2021 Oct;18(10):1685-1692
pubmed: 33617747
Acad Med. 2021 Dec 1;96(12):1671-1679
pubmed: 33951675
Crit Care Med. 2001 Feb;29(2):277-82
pubmed: 11246306
Cureus. 2021 Feb 19;13(2):e13435
pubmed: 33633917
BMJ. 2011 Mar 01;342:d1323
pubmed: 21363855
J Am Med Inform Assoc. 2020 Jul 1;27(7):1102-1109
pubmed: 32495830
Intensive Care Med. 2008 Jun;34(6):1097-101
pubmed: 18369593