Nurse manager intentional rounding and outcomes: Findings of a systematic review.
chief nursing
hourly rounding
intentional rounding
nurse leader
nurse manager
purposeful rounding
systematic review
Journal
Journal of advanced nursing
ISSN: 1365-2648
Titre abrégé: J Adv Nurs
Pays: England
ID NLM: 7609811
Informations de publication
Date de publication:
Mar 2023
Mar 2023
Historique:
revised:
12
04
2022
received:
02
10
2021
accepted:
07
05
2022
pubmed:
25
5
2022
medline:
14
3
2023
entrez:
24
5
2022
Statut:
ppublish
Résumé
To summarize the evidence available on Nurse Manager Intentional Rounding (NMIR) describing the main characteristics and methodological quality of studies available, the features of rounding and the outcomes as measured to date. A systematic review. Electronic databases, including MEDLINE-EBSCHOST, PubMed, CINAHL, Scopus, Cochrane, Clinicalkey, ScienceDirect, OVID, Sage Journals and Web of Science, were searched up to June 2021. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses statement guideline was used to summarize methods and report findings. The Joanna Briggs Institute Critical Appraisal tools were used to evaluate the methodology quality of the studies included. Seven studies were included with pre-post-test (n = 3), longitudinal, two-group post-tests, quasi-experimental, and retrospective study designs (n = 1, respectively). In five studies, the nurse managers were trained to conduct the rounding, which was shaped according to three main features: a structured (n = 4), a semi-structured (n = 1) and an unstructured rounding (n = 2) delivered from high (twice a day 7/7) to low intensity (once a day, 5/7). Two main outcomes have been measured to date, the patient satisfaction and some aspects related to the care quality. Five studies reported that the satisfaction scores of patients who received rounding were significantly higher than that perceived by patients not receiving rounding. About the other aspects of the quality of care, two studies documented significant improvements as a consequence of the NMIR (e.g. information accessibility, discharge instructions, coordination of care after discharge). Studies available report in general a low methodological quality, mainly due to their pragmatic nature as quality improvement projects. Therefore, transforming this field of research by establishing a methodological rigour and a theoretical foundation in both interventions and outcomes and by designing experimental approaches, might expand the evidence available on the effects of nurse managers intentional rounding.
Types de publication
Systematic Review
Journal Article
Review
Langues
eng
Sous-ensembles de citation
IM
Pagination
896-909Informations de copyright
© 2022 The Authors. Journal of Advanced Nursing published by John Wiley & Sons Ltd.
Références
American Organization for Nursing Leadership (AONL). (2019). Nurse executive competencies. http://www.aone.org/resources/nurse-leadercompetencies.shtml
Ayaad, O., Alloubani, A., Al-Rafaay, M., Arideh, A., Abualeish, M., & Akhu-Zaheya, L. (2019). Impact of structured nurse leader rounds on satisfaction with nursing care among patients with cancer. Journal of Nursing Scholarship, 51(5), 526-536. https://doi.org/10.1111/jnu.12503
Baker, S. J. (2010). Rounding for outcomes: An evidence-based tool to improve nurse retention, patient safety, and quality of care. Journal of Emergency Nursing, 36(2), 162-164. https://doi.org/10.1016/j.jen.2009.11.015
Centers for Medicare & Medicaid Services (CMS). (2021). CAHPS® Hospital Survey (HCAHPS) Quality Assurance Guidelines, Version 16.0. https://www.cms.gov/files/document/hcahps-qag-v160.pdf
Christiansen, A., Coventry, L., Graham, R., Jacob, E., Twigg, D., & Whitehead, L. (2018). Intentional rounding in acute adult healthcare settings: A systematic mixed-method review. Journal of Clinical Nursing, 27(9-10), 1759-1792. https://doi.org/10.1111/jocn.14370
Close, A., & Castledine, G. (2005). Clinical nursing rounds part 2: Nurse management rounds. British Journal of Nursing, 14(16), 872-874. https://doi.org/10.12968/bjon.2005.14.16.19731
Cody, R., & Williams-Reed, J. (2018). Intentional nurse manager rounding and patient satisfaction. Nursing Management, 49(4), 16-19. https://doi.org/10.1097/01.NUMA.0000531172.62599.ba
Department of Health. (2013). Patients first and foremost: The initial government response to the report of the mid Staffordshire NHS foundation trust public inquiry (Vol. 8576). The Stationery Office.
Di Giulio, P., Clari, M., Conti, A., & Campagna, S. (2019). I problemi nella lettura ed interpretazione degli studi sulla relazione tra personale ed esiti sul paziente: l'esempio del RN4CAST [the problems in the interpretation of the studies on the relationship between staffing and patients' outcomes: The case of the RN4CAST studies]. Assistenza Infermieristica e Ricerca, 38(3), 138-145.
Dix, G., Phillips, J., & Braide, M. (2012). Engaging staff with intentional rounding. Nursing Times, 108(3), 14-16.
Eubanks, P. (1990). CEO walkabouts get first-hand look at employee problems. Hospitals, 64, 50-51.
Feo, R., Conroy, T., Wiechula, R., Rasmussen, P., & Kitson, A. (2020). Instruments measuring behavioural aspects of the nurse-patient relationship: A scoping review. Journal of Clinical Nursing, 29(11-12), 1808-1821. https://doi.org/10.1111/jocn.14947
Forde-Johnston, C. (2014). Intentional rounding: A review of the literature. Nursing Standard (Royal College of Nursing [Great Britain]: 1987), 28(32), 37-42. https://doi.org/10.7748/ns2014.04.28.32.37.e8564
Haas, S., & Gold, C. (1993). Administrative rounds. A neglected art. The Journal of Nursing Administration, 23(9), 65-69. https://doi.org/10.1097/00005110-199309000-00013
Harrington, A., Bradley, S., Jeffers, L., Linedale, E., Kelman, S., & Killington, G. (2013). The implementation of intentional rounding using participatory action research. International Journal of Nursing Practice, 19(5), 523-529. https://doi.org/10.1111/ijn.12101
Harris, R., Sims, S., Leamy, M., Levenson, R., Davies, N., Brearley, S., … Ross, F. (2019). Intentional rounding in hospital wards to improve regular interaction and engagement between nurses and patients: A realist evaluation. Health Services and Delivery Research, 7(35), 20504349. https://doi.org/10.3310/hsdr07350
Hill, D., & Hadfield, J. (2005). The role of modern matrons in infection control. Nursing Standard (Royal College of Nursing [Great Britain]: 1987), 19(23), 42-44. https://doi.org/10.7748/ns2005.02.19.23.42.c3806
Hudson-Covolo, J. L., Rivers, R., & Irwin, B. (2018). Daily intentional nurse leader rounding on patients. Journal of Perianesthesia Nursing, 33(1), 90-95. https://doi.org/10.1016/j.jopan.2017.11.005
International Learning Collaborative (ILC). (2013). The fundamentals of care framework. https://ilccare.org/the-framework/
Kennedy, B., Craig, J. B., Wetsel, M., Reimels, E., & Wright, J. (2013). Three nursing interventions' impact on HCAHPS scores. Journal of Nursing Care Quality, 28(4), 327-334. https://doi.org/10.1097/NCQ.0b013e31828b494c
Ker, J., Cantillon, P., & Ambrose, L. (2008). Teaching on a ward round. British Medical Journal, 337, a1930. https://doi.org/10.1136/bmj.a1930
Kitson, A. L., Muntlin Athlin, Å., Elliott, J., & Cant, M. L. (2014). What's my line? A narrative review and synthesis of the literature on registered Nurses' communication behaviours between shifts. Journal of Advanced Nursing, 70(6), 1228-1242. https://doi.org/10.1111/jan.12321
Kline, M., & McNett, M. (2019). The impact of daily executive rounding on patient satisfaction scores. Nurse Leader, 17(5), 440-444. https://doi.org/10.1016/j.mnl.2018.12.018
Krepper, R., Vallejo, B., Smith, C., Lindy, C., Fullmer, C., Messimer, S., Xing, Y., & Myers, K. (2014). Evaluation of a standardized hourly rounding process (SHaRP). Journal for Healthcare Quality: Official Publication of the National Association for Healthcare Quality, 36(2), 62-69. https://doi.org/10.1111/j.1945-1474.2012.00222.x
Labrague, L. J., McEnroe-Petitte, D. M., Leocadio, M. C., Van Bogaert, P., & Cummings, G. G. (2018). Stress and ways of coping among nurse managers: An integrative review. Journal of Clinical Nursing, 27(7-8), 1346-1359. https://doi.org/10.1111/jocn.14165
Li, Z., Cheng, S., Lv, L., She, X., & Liu, X. H. (2014). The application of nursing-sensitive quality indicators in evaluating nursing efficacy. La Clinica Terapeutica, 165, e342-e345.
Lin, C. P., Evans, C. J., Koffman, J., Armes, J., Murtagh, F. E. M., & Harding, R. (2019). The conceptual models and mechanisms of action that underpin advance care planning for cancer patients: A systematic review of randomised controlled trials. Palliative Medicine, 33(1), 5-23.
Longhini, J., Papastavrou, E., Efstathiou, G., Andreou, P., Stemmer, R., Ströhm, C., Schubert, M., de Wolf-Linder, S., Palese, A., & Palese, A. (2021). Strategies to prevent missed nursing care: An international qualitative study based upon a positive deviance approach. Journal of Nursing Management, 29(3), 572-583. https://doi.org/10.1111/jonm.13176
Manss, G. (2017). Implementation of daily senior leader rounds using a transformational leadership approach. Nurse Leader, 15(1), 65-69. https://doi.org/10.1016/j.mnl.2016.08.012
McCauley, L., Kirwan, M., Riklikiene, O., & Hinno, S. (2020). A scoping review: The role of the nurse manager as represented in the missed care literature. Journal of Nursing Management, 28(8), 1770-1782. https://doi.org/10.1111/jonm.13011
Mennim, D., & Moen, C. (2019). Evaluation of matron ward rounds to enhance patient experience and improve staff morale. Nursing Management (Harrow, London, England:1994), 26(1), 22-25. https://doi.org/10.7748/nm.2018.e1762
Mitchell, M. D., Lavenberg, J. G., Trotta, R., & Umscheid, C. A. (2014). Hourly rounding to improve nursing responsiveness: A systematic review. The Journal of Nursing Administration, 44(9), 462-472. https://doi.org/10.1097/NNA.0000000000000101
Moola, S., Munn, Z., Tufanaru, C., Aromataris, E., Sears, K., Sfetcu, R., Currie, M., Qureshi, R., Mattis, P., Lisy, K., & Mu, P. F. (2020). Chapter 7: Systematic reviews of etiology and risk. In E. Aromataris & Z. Munn (Eds.), JBI manual for evidence synthesis. JBI. https://synthesismanual.jbi.global
Morton, J. C., Brekhus, J., Reynolds, M., & Dykes, A. K. (2014). Improving the patient experience through nurse leader rounds. Patient Experience Journal, 1(2), 53-61. https://doi.org/10.35680/2372-0247.1036
Mudd, A., Feo, R., Voldbjerg, S. L., Laugesen, B., Kitson, A., & Conroy, T. (2022). Nurse managers' support of fundamental care in the hospital setting. An interpretive description of nurse managers' experiences across Australia, Denmark, and New Zealand. Journal of advanced nursing. https://doi.org/10.1111/jan.15139
Nightingale, F. (2003). Notes on nursing, what it is, and what it is not. Barnes & Noble. (Original work published 1860)
Nurmeksela, A., Kinnunen, J., & Kvist, T. (2020). Nurse managers' work content: Development of the questionnaire and results of the pilot study. Scandinavian Journal of Caring Sciences, 34(4), 839-851. https://doi.org/10.1111/scs.12796
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. British Medical Journal, 372, n71. https://doi.org/10.1136/bmj.n71
Palese, A., Mansutti, I., Visintini, E., Caruzzo, D., Moreale, R., Longhini, J., & Danielis, M. (2021). Framing the time while designing and conducting reviews: A focused mapping review and synthesis. Journal of Clinical Nursing, 00, 1-12. https://doi.org/10.1111/jocn.16180
Pattison, K. H., Heyman, A., Barlow, J., & Barrow, K. (2017). Patient perceptions of sitting versus standing for nurse leader rounding. Journal of Nursing Care Quality, 32(1), 1-5. https://doi.org/10.1097/NCQ.0000000000000214
Reimer, N., & Herbener, L. (2014). Round and round we go: Rounding strategies to impact exemplary professional practice. Clinical Journal of Oncology Nursing, 18(6), 654-660. https://doi.org/10.1188/14.CJON.18-06AP
Ryan, L., Jackson, D., Woods, C., & Usher, K. (2019). Intentional rounding-an integrative literature review. Journal of Advanced Nursing, 75(6), 1151-1161. https://doi.org/10.1111/jan.13897
Scott, E. J. (2003). Dame muriel powell (1914-1978): Role model of a hospital matron and leader of nursing. Journal of Medical Biography, 11(1), 3-9. https://doi.org/10.1177/096777200301100104
Setia, N., & Meade, C. (2009). Bundling the value of discharge telephone calls and leader rounding. JONA: The Journal of Nursing Administration, 39(3), 138-141. https://doi.org/10.1097/NNA.0b013e31819894f1
Sims, S., Leamy, M., Levenson, R., Brearley, S., Ross, F., & Harris, R. (2020). The delivery of compassionate nursing care in a tick-box culture: Qualitative perspectives from a realist evaluation of intentional rounding. International Journal of Nursing Studies, 107, 103580.
Singer, S. J., & Tucker, A. L. (2014). The evolving literature on safety WalkRounds: Emerging themes and practical messages. BMJ Quality & Safety, 23(10), 789-800.
Sist, L., & Palese, A. (2020). Le decisioni infermieristiche e le missed nursing care: Risultati di una scoping review [decision making process and missed nursing care: Findings from a scoping review]. Assistenza Infermieristica e Ricerca, 39(4), 188-200. https://doi.org/10.1702/3508.34952
Sundean, L. J., Han, H. P., Waddell, A., & Adams, J. M. (2021). A concept analysis of influence for nurse leaders. Nursing Outlook, 69(3), 286-292. https://doi.org/10.1016/j.outlook.2020.11.006
Tan, M., & Lang, D. (2015). Effectiveness of nurse leader rounding and post-discharge telephone calls in patient satisfaction: A systematic review. JBI Evidence Synthesis, 13(7), 156-176. https://doi.org/10.11124/jbisrir-2015-2013
Tothy, A., Sastry, S. K., Springman, M. K., Limper, H. M., Fahrenbach, J., & Murphy, S. M. (2018). Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction. Patient Experience Journal, 5(3), 41-46. https://doi.org/10.35680/2372-0247.1254
Tufanaru, C., Munn, Z., Aromataris, E., Campbell, J., & Hopp, L. (2020). Chapter 3: Systematic reviews of effectiveness. In E. Aromataris & Z. Munn (Eds.), JBI manual for evidence synthesis. JBI. https://synthesismanual.jbi.global
Walker, C. (2012). Manager rounding and very good patient experience. Partners, 30-32.
Westbrook, J. I. (1993). Patient satisfaction: Methodological issues and research findings. Australian Health Review: A Publication of the Australian Hospital Association, 16(1), 75-88.
Willis, E., Toffoli, L., Henderson, J., Couzner, L., Hamilton, P., Verrall, C., & Blackman, I. (2016). Rounding, work intensification and new public management. Nursing Inquiry, 23(2), 158-168.
Winter, M., & Tjiong, L. (2015). HCAHPS series part 2: Does purposeful leader rounding make a difference? Nursing Management, 46(2), 26-32. https://doi.org/10.1097/01.NUMA.0000460034.25697.06
Woodard, J. L. (2009). Effects of rounding on patient satisfaction and patient safety on a medical-surgical unit. Clinical Nurse Specialist, 23(4), 200-206.