On integrating patient appointment grids and technologist schedules in a radiology center.
OR in health services
Patient appointment grid
Policies
Radiology
Scheduling
operations management
operations research
Journal
Health care management science
ISSN: 1572-9389
Titre abrégé: Health Care Manag Sci
Pays: Netherlands
ID NLM: 9815649
Informations de publication
Date de publication:
Mar 2023
Mar 2023
Historique:
received:
16
09
2020
accepted:
23
01
2022
pubmed:
22
10
2022
medline:
16
3
2023
entrez:
21
10
2022
Statut:
ppublish
Résumé
Optimal patient appointment grid scheduling improves medical center performance and reduces pressure from excess demand. Appointment scheduling efficiency depends on resource management, and staff are a key resource. Personnel scheduling takes into account union rules, skills, contract types, training, leave, illness, etc. When combined with appointment scheduling constraints, the complexity of the problem increases. In this paper, we study the combination of the patient appointment grid and technologist scheduling. We present a well-detailed framework outlining our approach. We develop two versions of a mixed-integer programming model: integrated and sequential. In the first version, we elaborate the appointment grid and the technologist schedules simultaneously, while in the second version we generate them sequentially. We evaluate the proposed approach using real data from the MRI department of the Centre hospitalier de l'Université de Montréal (CHUM) radiology center. We study different scenarios by testing several technologist rules and planning construction methods. Obtained solutions are compared to the current CHUM scheduling approach.
Identifiants
pubmed: 36269444
doi: 10.1007/s10729-022-09618-z
pii: 10.1007/s10729-022-09618-z
doi:
Types de publication
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Pagination
62-78Informations de copyright
© 2022. The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature.
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