Dynamic observation and qualitative analysis of a psychological crisis hotline during the COVID-19 pandemic.
COVID-19
dynamic observation
psychological crisis hotline
public
qualitative analysis
Journal
Frontiers in health services
ISSN: 2813-0146
Titre abrégé: Front Health Serv
Pays: Switzerland
ID NLM: 9918334887706676
Informations de publication
Date de publication:
2022
2022
Historique:
received:
16
06
2022
accepted:
01
08
2022
entrez:
17
3
2023
pubmed:
18
3
2023
medline:
18
3
2023
Statut:
epublish
Résumé
The aim of this study was to analyze the chief complaints of psychological crisis hotlines during the coronavirus disease 2019 (COVID-19) pandemic in Jiangsu, China, and to summarize the psychological characteristics of the public during the different stages of COVID-19. The chief complaints of calls to the psychological crisis hotline from 27 January 2020 to 30 June 2020. A total of 578 calls were extracted and grouped using thematic analysis into categories. After statistical analysis, the monthly and three-period trends were observed dynamically to determine whether there were statistical differences in the proportion of specific chief complaints over the phases. There were a total of 495 cases of psychological problems or physical discomfort, accounting for 85.64% of the total sample number of hotline calls related to the pandemic. The numbers of callers with anxiety, depression, obsessive-compulsive symptoms, illness anxiety, insomnia, and physical discomfort were 370 (64.01%), 103 (17.99%), 33 (5.71%), 36 (6.23%), 51 (8.82%), and 72 (12.46%), respectively, and 83 (14.36%) callers consulted other problems. The monthly main complaints showed a fluctuating trend, and each main complaint peaked at different stages. The main complaints during the three stages had distinct features, respectively, and the proportions of calls for the specific complaints differed statistically over the phases. Dynamic observation and qualitative analysis of psychological crisis hotline data might indicate dynamic changes and accordingly provide guidance for online crisis intervention when other public health crises occur.
Identifiants
pubmed: 36925805
doi: 10.3389/frhs.2022.968025
pmc: PMC10012781
doi:
Types de publication
Journal Article
Langues
eng
Pagination
968025Informations de copyright
Copyright © 2022 Ouyang, Song, Ma, Yang, Leng, Zhou, Teng, Ou, Li, Liu and Zhang.
Déclaration de conflit d'intérêts
The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.
Références
J Affect Disord. 2020 Oct 1;275:125-126
pubmed: 32658814
Gen Hosp Psychiatry. 2009 Nov-Dec;31(6):546-54
pubmed: 19892213
Lancet. 2020 Feb 22;395(10224):e37-e38
pubmed: 32043982
Glob Health Med. 2020 Apr 30;2(2):89-95
pubmed: 33330783
Int J Biol Sci. 2020 May 25;16(13):2265-2270
pubmed: 32760195
Int J Environ Res Public Health. 2020 Mar 06;17(5):
pubmed: 32155789
Lancet. 2020 Mar 14;395(10227):912-920
pubmed: 32112714
Lancet Psychiatry. 2020 Apr;7(4):e17-e18
pubmed: 32085841
Lancet Psychiatry. 2020 Jun;7(6):468-471
pubmed: 32330430
Front Psychol. 2021 Jan 22;11:618509
pubmed: 33551929
Lancet Psychiatry. 2020 Apr;7(4):300-302
pubmed: 32085840
Int J Soc Psychiatry. 2020 Jun;66(4):317-320
pubmed: 32233719
Int J Soc Psychiatry. 2020 Aug;66(5):504-511
pubmed: 32380879
Lancet Psychiatry. 2020 Mar;7(3):228-229
pubmed: 32032543