Transforming a Negotiation Framework to Resolve Conflicts among Older Adults and Family Caregivers.
Alzheimer’s dementia
conflict resolution
family caregivers
negotiation
Journal
Geriatrics (Basel, Switzerland)
ISSN: 2308-3417
Titre abrégé: Geriatrics (Basel)
Pays: Switzerland
ID NLM: 101704019
Informations de publication
Date de publication:
08 Mar 2023
08 Mar 2023
Historique:
received:
16
12
2022
revised:
18
02
2023
accepted:
03
03
2023
entrez:
24
3
2023
pubmed:
25
3
2023
medline:
25
3
2023
Statut:
epublish
Résumé
Family caregivers of older people with Alzheimer's dementia (PWD) often need to advocate and resolve health-related conflicts (e.g., determining treatment necessity, billing errors, and home health extensions). As they deal with these health system conflicts, family caregivers experience unnecessary frustration, anxiety, and stress. The goal of this research was to apply a negotiation framework to resolve real-world family caregiver-older adult conflicts. We convened an interdisciplinary team of national community-based family caregivers, social workers, geriatricians, and negotiation experts ( Upon presenting the three conflicts to the caregivers, 96 responses (caregiver-senior), 75 responses (caregiver-caregiver), and 80 responses (caregiver-provider) were generated. A thematic analysis showed that the statements and responses fit the interest-rights-power (IRP) negotiation framework. The interests-rights-power (IRP) framework, used in business negotiations, provided insight into how caregivers experienced conflict with older adults, providers, and other caregivers. Future research is needed to examine applying the IRP framework in the training of caregivers of older people with Alzheimer's dementia.
Sections du résumé
BACKGROUND
BACKGROUND
Family caregivers of older people with Alzheimer's dementia (PWD) often need to advocate and resolve health-related conflicts (e.g., determining treatment necessity, billing errors, and home health extensions). As they deal with these health system conflicts, family caregivers experience unnecessary frustration, anxiety, and stress. The goal of this research was to apply a negotiation framework to resolve real-world family caregiver-older adult conflicts.
METHODS
METHODS
We convened an interdisciplinary team of national community-based family caregivers, social workers, geriatricians, and negotiation experts (
RESULTS
RESULTS
Upon presenting the three conflicts to the caregivers, 96 responses (caregiver-senior), 75 responses (caregiver-caregiver), and 80 responses (caregiver-provider) were generated. A thematic analysis showed that the statements and responses fit the interest-rights-power (IRP) negotiation framework.
DISCUSSION
CONCLUSIONS
The interests-rights-power (IRP) framework, used in business negotiations, provided insight into how caregivers experienced conflict with older adults, providers, and other caregivers. Future research is needed to examine applying the IRP framework in the training of caregivers of older people with Alzheimer's dementia.
Identifiants
pubmed: 36960991
pii: geriatrics8020036
doi: 10.3390/geriatrics8020036
pmc: PMC10037562
pii:
doi:
Types de publication
Journal Article
Langues
eng
Subventions
Organisme : NIA NIH HHS
ID : R01AG068421, P30AG059988
Pays : United States
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