Trauma-informed interactions within a trauma-informed homeless service provider: Staff and client perspectives.
homeless
homeless services
homelessness
service provision
trauma
trauma-informed
unhoused
Journal
Journal of community psychology
ISSN: 1520-6629
Titre abrégé: J Community Psychol
Pays: United States
ID NLM: 0367033
Informations de publication
Date de publication:
14 Dec 2023
14 Dec 2023
Historique:
revised:
26
10
2023
received:
30
06
2023
accepted:
21
11
2023
medline:
14
12
2023
pubmed:
14
12
2023
entrez:
14
12
2023
Statut:
aheadofprint
Résumé
This study aims to provide practical insights for developing trauma-informed interaction strategies between service providers and participants in homeless service organizations (HSOs). Twelve providers and 17 participants were interviewed for a qualitative study on trauma-informed care (TIC) within an HSO. Thematic analysis revealed six themes regarding provider approaches to TIC interactions with participants: provide a sounding board, promote safety, foster understanding and respect, build relationships and trust, facilitate connection to services, and ensure flexibility in service provision. Participants noted three themes regarding their views of TIC interactions with providers: possess education and experience, build relationships and trust, and demonstrate supportive interpersonal styles. This study describes the application of TIC within an HSO, emphasizing the importance of supportive, positive interactions that promote understanding, respect, and trust. It highlights key factors in service provision. The findings expand our understanding of TIC implementation in HSOs and suggest areas for improvement.
Types de publication
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Informations de copyright
© 2023 Wiley Periodicals LLC.
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