Patient Satisfaction With a Coach-Guided, Technology-Based Mental Health Treatment: Qualitative Interview Study and Theme Analysis.
PTSD
coaching
digital treatment
interview
mental health
patient satisfaction
qualitative assessment
qualitative methods
sentiment analysis
technology-based
telehealth
trauma
veterans
video telehealth
web-based treatment
Journal
JMIR mental health
ISSN: 2368-7959
Titre abrégé: JMIR Ment Health
Pays: Canada
ID NLM: 101658926
Informations de publication
Date de publication:
02 Feb 2024
02 Feb 2024
Historique:
received:
18
07
2023
accepted:
21
10
2023
revised:
20
10
2023
medline:
2
2
2024
pubmed:
2
2
2024
entrez:
2
2
2024
Statut:
epublish
Résumé
Technology-based mental health interventions address barriers rural veterans face in accessing care, including provider scarcity and distance from the hospital or clinic. webSTAIR is a 10-module, web-based treatment based on Skills Training in Affective and Interpersonal Regulation, designed to treat posttraumatic stress disorder and depression in individuals exposed to trauma. Previous work has demonstrated that webSTAIR is acceptable to participants and effective at reducing symptoms of posttraumatic stress disorder and depression when delivered synchronously or asynchronously (over 5 or 10 sessions). This study explored factors that lead to greater patient satisfaction with webSTAIR, a web-based, coach-guided intervention. We analyzed qualitative interview data to identify themes related to patient satisfaction with webSTAIR delivered with synchronous video-based coaching. Four themes emerged from the data: (1) coaching provides accountability and support, (2) self-pacing offers value that meets individual needs, (3) participants like the comfort and convenience of the web-based format, and (4) technical issues were common but not insurmountable. We conclude that participants valued the accountability, flexibility, and convenience of tech-based interventions with video-delivered coaching.
Sections du résumé
BACKGROUND
BACKGROUND
Technology-based mental health interventions address barriers rural veterans face in accessing care, including provider scarcity and distance from the hospital or clinic. webSTAIR is a 10-module, web-based treatment based on Skills Training in Affective and Interpersonal Regulation, designed to treat posttraumatic stress disorder and depression in individuals exposed to trauma. Previous work has demonstrated that webSTAIR is acceptable to participants and effective at reducing symptoms of posttraumatic stress disorder and depression when delivered synchronously or asynchronously (over 5 or 10 sessions).
OBJECTIVE
OBJECTIVE
This study explored factors that lead to greater patient satisfaction with webSTAIR, a web-based, coach-guided intervention.
METHODS
METHODS
We analyzed qualitative interview data to identify themes related to patient satisfaction with webSTAIR delivered with synchronous video-based coaching.
RESULTS
RESULTS
Four themes emerged from the data: (1) coaching provides accountability and support, (2) self-pacing offers value that meets individual needs, (3) participants like the comfort and convenience of the web-based format, and (4) technical issues were common but not insurmountable.
CONCLUSIONS
CONCLUSIONS
We conclude that participants valued the accountability, flexibility, and convenience of tech-based interventions with video-delivered coaching.
Identifiants
pubmed: 38306167
pii: v11i1e50977
doi: 10.2196/50977
doi:
Types de publication
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Pagination
e50977Informations de copyright
©Ashley Helm Smith, Hilary Touchett, Patricia Chen, Terri Fletcher, Jennifer Arney, Julianna Hogan, Miryam Wassef, Marylene Cloitre, Jan A Lindsay. Originally published in JMIR Mental Health (https://mental.jmir.org), 02.02.2024.