Online ratings and narrative comments of American Head and Neck Society surgeons.
Google
online comments
online rating
patient satisfaction
physician rating
Journal
Head & neck
ISSN: 1097-0347
Titre abrégé: Head Neck
Pays: United States
ID NLM: 8902541
Informations de publication
Date de publication:
15 Mar 2024
15 Mar 2024
Historique:
revised:
29
02
2024
received:
18
09
2023
accepted:
10
03
2024
medline:
15
3
2024
pubmed:
15
3
2024
entrez:
15
3
2024
Statut:
aheadofprint
Résumé
We analyzed online rating scores and comments of head and neck surgeons to understand factors that contribute to higher ratings. Numerical ratings and comments for American Head and Neck Society physicians were extracted from Healthgrades, Vitals, RateMDs, and Yelp, with narrative comments categorized based on content. Physician practice location, education, and residency training were also compiled. Patient ratings were significantly higher with supportive staff and affable physician demeanor but showed significant drops with longer wait times and difficulties scheduling appointments or follow-ups. Physician education and postgraduate training did not significantly affect ratings. Online ratings and comments correlated to modifiable factors in clinical practice and may be informative in understanding patient needs.
Sections du résumé
BACKGROUND
BACKGROUND
We analyzed online rating scores and comments of head and neck surgeons to understand factors that contribute to higher ratings.
METHODS
METHODS
Numerical ratings and comments for American Head and Neck Society physicians were extracted from Healthgrades, Vitals, RateMDs, and Yelp, with narrative comments categorized based on content. Physician practice location, education, and residency training were also compiled.
RESULTS
RESULTS
Patient ratings were significantly higher with supportive staff and affable physician demeanor but showed significant drops with longer wait times and difficulties scheduling appointments or follow-ups. Physician education and postgraduate training did not significantly affect ratings.
CONCLUSION
CONCLUSIONS
Online ratings and comments correlated to modifiable factors in clinical practice and may be informative in understanding patient needs.
Types de publication
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Subventions
Organisme : NCRR NIH HHS
ID : TL1TR001415
Pays : United States
Informations de copyright
© 2024 Wiley Periodicals LLC.
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