Player-Facing Casino Employees: Engagement with Responsible Gambling Programming and its Association with Referring Players.
Casino employees
Gambling
GameSense
Responsible gambling
Journal
Journal of gambling studies
ISSN: 1573-3602
Titre abrégé: J Gambl Stud
Pays: United States
ID NLM: 9425991
Informations de publication
Date de publication:
08 Aug 2024
08 Aug 2024
Historique:
accepted:
28
07
2024
medline:
8
8
2024
pubmed:
8
8
2024
entrez:
8
8
2024
Statut:
aheadofprint
Résumé
This research explores the engagement of player-facing casino employees with GameSense, a responsible gambling (RG) program, and referral of players to GameSense. We surveyed 280 employees across three casinos in Massachusetts that use this RG program as part of their RG strategy. We found that although most player-facing casino employees were aware of GameSense, slightly over half visited a GameSense Information Center, and about two-thirds interacted with a GameSense Advisor. In terms of the reason for visiting, Latent Class Analysis (LCA) revealed three distinct classes: Comprehensive Interests, RG Interests, and Focused Interests. As for those who have yet to visit, LCA two classes emerged: RG Proficiency Beliefs and Tempered RG Proficiency Beliefs. Engaged employees were more likely to refer players to GameSense, highlighting the need for targeted approaches addressing the diverse interests of player-facing employees for engaging or not engaging with GameSense. These findings underscore the importance of have player-facing casino employees engage with RG programming, and targeted approached for engagement, to enhance the efficacy of RG initiatives, and contribute to a more robust RG framework within the gambling industry.
Identifiants
pubmed: 39115756
doi: 10.1007/s10899-024-10350-2
pii: 10.1007/s10899-024-10350-2
doi:
Types de publication
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Subventions
Organisme : Massachusetts Gaming Commission
ID : RFR_20211222
Informations de copyright
© 2024. The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature.
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