System-Level Improvements in Work Environments Lead to Lower Nurse Burnout and Higher Patient Satisfaction.
Journal
Journal of nursing care quality
ISSN: 1550-5065
Titre abrégé: J Nurs Care Qual
Pays: United States
ID NLM: 9200672
Informations de publication
Date de publication:
Historique:
pubmed:
27
2
2020
medline:
17
8
2021
entrez:
27
2
2020
Statut:
ppublish
Résumé
Burnout among nurses is associated with lower patient satisfaction, yet few system-level solutions have been identified to improve outcomes. The purpose of this study was to examine the relationship between nurse burnout and patient satisfaction and determine whether work environments are associated with these outcomes. This study was a cross-sectional analysis of 463 hospitals in 4 states. Burnout was defined using the Maslach Burnout Inventory. Patient satisfaction was obtained from the Hospital Consumer Assessment of Healthcare Providers and Systems survey. Fifty percent of hospitals where burnout is high have poor work environments, which is strongly related to lower patient satisfaction. High levels of nurse burnout are associated with lower patient satisfaction. Our findings demonstrate that hospitals can improve outcomes through investments in work environments.
Sections du résumé
BACKGROUND
BACKGROUND
Burnout among nurses is associated with lower patient satisfaction, yet few system-level solutions have been identified to improve outcomes.
PURPOSE
OBJECTIVE
The purpose of this study was to examine the relationship between nurse burnout and patient satisfaction and determine whether work environments are associated with these outcomes.
METHODS
METHODS
This study was a cross-sectional analysis of 463 hospitals in 4 states. Burnout was defined using the Maslach Burnout Inventory. Patient satisfaction was obtained from the Hospital Consumer Assessment of Healthcare Providers and Systems survey.
RESULTS
RESULTS
Fifty percent of hospitals where burnout is high have poor work environments, which is strongly related to lower patient satisfaction.
CONCLUSIONS
CONCLUSIONS
High levels of nurse burnout are associated with lower patient satisfaction. Our findings demonstrate that hospitals can improve outcomes through investments in work environments.
Identifiants
pubmed: 32102025
pii: 00001786-202101000-00002
doi: 10.1097/NCQ.0000000000000475
pmc: PMC7483185
mid: NIHMS1550465
doi:
Types de publication
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Pagination
7-13Subventions
Organisme : NINR NIH HHS
ID : R01 NR014855
Pays : United States
Organisme : NINR NIH HHS
ID : T32 NR007104
Pays : United States
Informations de copyright
Copyright © 2020 Wolters Kluwer Health, Inc. All rights reserved.
Déclaration de conflit d'intérêts
The authors declare no conflicts of interest.
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