Challenges Experienced by Behavioral Health Organizations in New York Resulting from COVID-19: A Qualitative Analysis.
Behavioral health
COVID-19
Content analysis
Service delivery
Telehealth
Journal
Community mental health journal
ISSN: 1573-2789
Titre abrégé: Community Ment Health J
Pays: United States
ID NLM: 0005735
Informations de publication
Date de publication:
01 2021
01 2021
Historique:
received:
12
08
2020
accepted:
16
10
2020
pubmed:
24
10
2020
medline:
28
1
2021
entrez:
23
10
2020
Statut:
ppublish
Résumé
This paper presents a qualitative content analysis of survey data collected from behavioral health care providers from throughout New York regarding the challenges faced as a result of COVID-19. Survey responses from 295 agency and program administrators and staff, representing 238 organizations, were analyzed. Ten themes were identified: business operations, service provision, telehealth, safety, client concerns, staff concerns, supplies, technology, illness/grief/loss, and communication. These themes represent concerns that arose from the rapid transition to widespread use of telehealth, limited technology accessibility for both staff and clients, reduced revenue and billing changes, impact of COVID-19 infection itself and subsequent deaths of clients and staff, and necessary modifications for organizational communication both internally and externally. The implications of these challenges and the need for further research to identify how to best address them are discussed.
Identifiants
pubmed: 33095331
doi: 10.1007/s10597-020-00731-3
pii: 10.1007/s10597-020-00731-3
pmc: PMC7582422
doi:
Types de publication
Journal Article
Research Support, Non-U.S. Gov't
Langues
eng
Sous-ensembles de citation
IM
Pagination
111-120Subventions
Organisme : CMHS SAMHSA HHS
ID : 1H79SM081783-01
Pays : United States
Organisme : CMHS SAMHSA HHS
ID : 1H79SM081783-01
Pays : United States
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