Factors Associated with Providers' Work Engagement and Burnout in Homeless Services: A Cross-national Study.
Burnout
Capabilities
Homelessness
Service
Supervision
Training
Journal
American journal of community psychology
ISSN: 1573-2770
Titre abrégé: Am J Community Psychol
Pays: England
ID NLM: 0364535
Informations de publication
Date de publication:
03 2021
03 2021
Historique:
pubmed:
3
11
2020
medline:
26
10
2021
entrez:
2
11
2020
Statut:
ppublish
Résumé
The complexity of homeless service users' characteristics and the contextual challenges faced by services can make the experience of working with people in homelessness stressful and can put providers' well-being at risk. In the current study, we investigated the association between service characteristics (i.e., the availability of training and supervision and the capability-fostering approach) and social service providers' work engagement and burnout. The study involved 497 social service providers working in homeless services in eight different European countries (62% women; mean age = 40.73, SD = 10.45) and was part of the Horizon 2020 European study "Homelessness as Unfairness (HOME_EU)." Using hierarchical linear modeling (HLM), findings showed that the availability of training and supervision were positively associated with providers' work engagement and negatively associated with burnout. However, results varied based on the perceived usefulness of the training and supervision provided within the service and the specific outcome considered. The most consistent finding was the association between the degree to which a service promotes users' capabilities and all the aspects of providers' well-being analyzed. Results are discussed in relation to their implications for how configuration of homeless services can promote social service providers' well-being and high-quality care.
Types de publication
Journal Article
Research Support, Non-U.S. Gov't
Langues
eng
Sous-ensembles de citation
IM
Pagination
220-236Informations de copyright
© 2020 Society for Community Research and Action.
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