Physicians' Perceptions of the Use of a Chatbot for Information Seeking: Qualitative Study.
bot
chatbot
conversational agent
decision support system
digital health
health
innovation
medical drugs
prescription
qualitative research
risk minimization measures
Journal
Journal of medical Internet research
ISSN: 1438-8871
Titre abrégé: J Med Internet Res
Pays: Canada
ID NLM: 100959882
Informations de publication
Date de publication:
10 11 2020
10 11 2020
Historique:
received:
27
06
2019
accepted:
31
03
2020
revised:
09
03
2020
entrez:
10
11
2020
pubmed:
11
11
2020
medline:
2
3
2021
Statut:
epublish
Résumé
Seeking medical information can be an issue for physicians. In the specific context of medical practice, chatbots are hypothesized to present additional value for providing information quickly, particularly as far as drug risk minimization measures are concerned. This qualitative study aimed to elicit physicians' perceptions of a pilot version of a chatbot used in the context of drug information and risk minimization measures. General practitioners and specialists were recruited across France to participate in individual semistructured interviews. Interviews were recorded, transcribed, and analyzed using a horizontal thematic analysis approach. Eight general practitioners and 2 specialists participated. The tone and ergonomics of the pilot version were appreciated by physicians. However, all participants emphasized the importance of getting exhaustive, trustworthy answers when interacting with a chatbot. The chatbot was perceived as a useful and innovative tool that could easily be integrated into routine medical practice and could help health professionals when seeking information on drug and risk minimization measures.
Sections du résumé
BACKGROUND
Seeking medical information can be an issue for physicians. In the specific context of medical practice, chatbots are hypothesized to present additional value for providing information quickly, particularly as far as drug risk minimization measures are concerned.
OBJECTIVE
This qualitative study aimed to elicit physicians' perceptions of a pilot version of a chatbot used in the context of drug information and risk minimization measures.
METHODS
General practitioners and specialists were recruited across France to participate in individual semistructured interviews. Interviews were recorded, transcribed, and analyzed using a horizontal thematic analysis approach.
RESULTS
Eight general practitioners and 2 specialists participated. The tone and ergonomics of the pilot version were appreciated by physicians. However, all participants emphasized the importance of getting exhaustive, trustworthy answers when interacting with a chatbot.
CONCLUSIONS
The chatbot was perceived as a useful and innovative tool that could easily be integrated into routine medical practice and could help health professionals when seeking information on drug and risk minimization measures.
Identifiants
pubmed: 33170134
pii: v22i11e15185
doi: 10.2196/15185
pmc: PMC7685916
doi:
Types de publication
Journal Article
Research Support, Non-U.S. Gov't
Langues
eng
Sous-ensembles de citation
IM
Pagination
e15185Informations de copyright
©Jason Koman, Khristina Fauvelle, Stéphane Schuck, Nathalie Texier, Adel Mebarki. Originally published in the Journal of Medical Internet Research (http://www.jmir.org), 10.11.2020.
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