Artificial Intelligence Can Improve Patient Management at the Time of a Pandemic: The Role of Voice Technology.
COVID-19
artificial intelligence
conversational agent
virtual care
voice assistant
voice chatbot
Journal
Journal of medical Internet research
ISSN: 1438-8871
Titre abrégé: J Med Internet Res
Pays: Canada
ID NLM: 100959882
Informations de publication
Date de publication:
25 05 2021
25 05 2021
Historique:
received:
28
07
2020
accepted:
21
03
2021
revised:
20
02
2021
pubmed:
18
5
2021
medline:
4
6
2021
entrez:
17
5
2021
Statut:
epublish
Résumé
Artificial intelligence-driven voice technology deployed on mobile phones and smart speakers has the potential to improve patient management and organizational workflow. Voice chatbots have been already implemented in health care-leveraging innovative telehealth solutions during the COVID-19 pandemic. They allow for automatic acute care triaging and chronic disease management, including remote monitoring, preventive care, patient intake, and referral assistance. This paper focuses on the current clinical needs and applications of artificial intelligence-driven voice chatbots to drive operational effectiveness and improve patient experience and outcomes.
Identifiants
pubmed: 33999834
pii: v23i5e22959
doi: 10.2196/22959
pmc: PMC8153030
doi:
Types de publication
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Pagination
e22959Informations de copyright
©Tomasz Jadczyk, Wojciech Wojakowski, Michal Tendera, Timothy D Henry, Gregory Egnaczyk, Satya Shreenivas. Originally published in the Journal of Medical Internet Research (https://www.jmir.org), 25.05.2021.
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