Developing and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm).
Communication
Communication assessment tool
Community pharmacy
Hospital pharmacy
Patient empowerment
Patient-pharmacist relationship
Journal
International journal of clinical pharmacy
ISSN: 2210-7711
Titre abrégé: Int J Clin Pharm
Pays: Netherlands
ID NLM: 101554912
Informations de publication
Date de publication:
Aug 2022
Aug 2022
Historique:
received:
26
05
2021
accepted:
24
01
2022
pubmed:
26
2
2022
medline:
24
8
2022
entrez:
25
2
2022
Statut:
ppublish
Résumé
Effective communication strategies in health care help to enhance patient empowerment and improve clinical outcomes. Adapt the original Communication Assessment (CAT) instrument for the pharmacist profession (CAT-Pharm) and to test its validity and reliability in two different settings. Five hospital pharmacies in Italy and five community pharmacies in Malta. Pilot study involving a standardized multi-step process adhering to internationally accepted and recommended guidelines. Corrections and adjustments to the translation addressed linguistic factors and cultural components. CAT-Pharm, compared to the original CAT, maintained 10 out of the 14 items: one was slightly modified; three were changed to better fit the pharmacist role; one was added. CAT-Pharm development and testing its practicality to assess patient perceptions of pharmacists' interpersonal and communication skills. CAT-Pharm was tested on 97 patients in the Italian setting and 150 patients in the Maltese setting to assess the practicality of the tool and its usefulness in investigating gaps and priorities for improving pharmacist-patient communication. Results Show reliability and internal validity of the CAT-Pharm tool. The analysis of patient perceptions of communication with the pharmacist in Italy indicated differences from that in Malta. The different settings provided insight into the utility of CAT-Pharm. This study provided a valid and reliable tool that could be applied to assess patient perception of the pharmacist's communication abilities.
Sections du résumé
BACKGROUND
BACKGROUND
Effective communication strategies in health care help to enhance patient empowerment and improve clinical outcomes.
OBJECTIVE
OBJECTIVE
Adapt the original Communication Assessment (CAT) instrument for the pharmacist profession (CAT-Pharm) and to test its validity and reliability in two different settings.
SETTING
METHODS
Five hospital pharmacies in Italy and five community pharmacies in Malta.
METHOD
METHODS
Pilot study involving a standardized multi-step process adhering to internationally accepted and recommended guidelines. Corrections and adjustments to the translation addressed linguistic factors and cultural components. CAT-Pharm, compared to the original CAT, maintained 10 out of the 14 items: one was slightly modified; three were changed to better fit the pharmacist role; one was added.
MAIN OUTCOME MEASURES
METHODS
CAT-Pharm development and testing its practicality to assess patient perceptions of pharmacists' interpersonal and communication skills.
RESULTS
RESULTS
CAT-Pharm was tested on 97 patients in the Italian setting and 150 patients in the Maltese setting to assess the practicality of the tool and its usefulness in investigating gaps and priorities for improving pharmacist-patient communication. Results Show reliability and internal validity of the CAT-Pharm tool. The analysis of patient perceptions of communication with the pharmacist in Italy indicated differences from that in Malta. The different settings provided insight into the utility of CAT-Pharm.
CONCLUSION
CONCLUSIONS
This study provided a valid and reliable tool that could be applied to assess patient perception of the pharmacist's communication abilities.
Identifiants
pubmed: 35211832
doi: 10.1007/s11096-022-01382-y
pii: 10.1007/s11096-022-01382-y
pmc: PMC9393125
doi:
Types de publication
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Pagination
1037-1045Subventions
Organisme : Agenzia Italiana del Farmaco, Ministero della Salute
ID : 'Progetto per la valutazione e l'analisi della prescrizione farmaceutica in Regione Campania" - Fondi Farmacovigilanza 2012-2014'
Informations de copyright
© 2022. The Author(s).
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