A Survey of Patient's Perceptions and Proposed Provision of a 'Patient Portal' in Endocrine Outpatients.
Adolescent
Adult
Ambulatory Care
/ organization & administration
Communication
Electronic Health Records
/ organization & administration
Humans
Metabolic Diseases
/ diagnosis
Middle Aged
Northern Ireland
Outcome Assessment, Health Care
Outpatients
/ statistics & numerical data
Patient Acceptance of Health Care
/ statistics & numerical data
Patient Portals
/ statistics & numerical data
Patient Safety
Perception
Physician-Patient Relations
Surveys and Questionnaires
Young Adult
Northern Ireland Electronic Healthcare Record (NIECR)
communication
efficiencies
patient portal
Journal
The Ulster medical journal
ISSN: 2046-4207
Titre abrégé: Ulster Med J
Pays: Northern Ireland
ID NLM: 0417367
Informations de publication
Date de publication:
Sep 2019
Sep 2019
Historique:
accepted:
15
05
2019
entrez:
18
10
2019
pubmed:
18
10
2019
medline:
10
3
2020
Statut:
ppublish
Résumé
Patient portals are online electronic medical record applications that allow patients greater control of their own health and encourage meaningful interaction with their healthcare providers. The uptake of this technology is commonplace throughout developed healthcare economies and is on the Northern Ireland Electronic Healthcare Record (NIECR) roadmap. To assess patients' perceptions and proposed provision of a patient portal in endocrinology outpatients. Patients (n=75) attending three endocrinology outpatient clinics were eligible to participate. After discussion at clinic, invited patients were contacted via e-mail to complete a confidential and anonymised online survey. There were a total of 23 questions in the survey which included a mix of free text and categorical responses. The survey duration was conducted over a 6-month period. The survey response rate was 51/75 (68%), M33:F18. 46/51 (90%) had access to smart phones, 45/51 (88%) used the internet daily. 31/51 (60%) of respondents were aged between 18-45, 20/51 (40%) were aged ≥ 45 years. 50/51 (98%) reported they would use the technology if available. 47/51 (92%) felt engaging with a patient portal would enhance communication with their doctor and improve understanding of their medical issues. Reported perceived applications of use included; remote access and advice for test results and medical questions, arranging appointments, requesting prescriptions and health promotion. 90% of respondents said they would be content to access results even if abnormal. Possible barriers to adoption of this technology included data protection and understanding medical terminology. The overall response to the provision of this technology was positive, although concerns regarding data protection remain prevalent. Perceived benefits included enhanced doctor-patient communication, optimizing workflow and improving patient engagement.
Types de publication
Journal Article
Multicenter Study
Langues
eng
Sous-ensembles de citation
IM
Pagination
157-161Informations de copyright
Copyright © 2019 Ulster Medical Society.
Déclaration de conflit d'intérêts
Provenance: externally peer reviewed
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