Community pharmacist workflow: Space for Pharmacy-based Interventions and Consultation TimE study protocol.
Attitude of Health Personnel
Australia
Community Pharmacy Services
/ organization & administration
Health Workforce
/ statistics & numerical data
Humans
Observational Studies as Topic
Pharmacists
/ organization & administration
Pharmacy Research
/ methods
Professional Role
Referral and Consultation
/ organization & administration
Workflow
Workload
community pharmacy
observation study
primary care
professional practice
time and motion study
Journal
The International journal of pharmacy practice
ISSN: 2042-7174
Titre abrégé: Int J Pharm Pract
Pays: England
ID NLM: 9204243
Informations de publication
Date de publication:
Oct 2020
Oct 2020
Historique:
received:
04
11
2019
revised:
24
03
2020
accepted:
26
03
2020
pubmed:
30
4
2020
medline:
6
7
2021
entrez:
30
4
2020
Statut:
ppublish
Résumé
Pharmacists' roles are expanding to delivering a wider set of professional services including medication management optimisation, vaccinations and screening services. Robust research determining whether pharmacists have the capacity to offer such services in the Australian community pharmacy setting is lacking. This protocol details a mixed methods study that investigates the variation in pharmacists' daily tasks and the workspace they work in as a measure of their workload capacity for expanding pharmacy services. An observational time and motion study will be conducted in up to twenty community pharmacies in metropolitan and rural regions of Australia. A trained observer will follow a pharmacist and record the type, location and duration of tasks undertaken over the course of their working day. Data will be collected and analysed using the electronic Work Observation Method By Activity Timing (WOMBAT) tool. Pharmacists' work patterns will be described as time for each task, and by proportionating multitasking and interruptions. This information will be combined with workspace data collected using floor plans, photographs and a qualitative assessment of the working environment completed by the observer. Analysis will include heat-mapped floor plans visually highlighting pharmacist movements. Pharmacists may provide solutions to the strained health workforce and system. There is limited quantitative evidence on whether pharmacists have the time or work setting to support such needs. The use of time and motion methodology is novel to Australian community pharmacy research, and the findings will provide a better understanding of pharmacists' capacity and work environment.
Sections du résumé
BACKGROUND
BACKGROUND
Pharmacists' roles are expanding to delivering a wider set of professional services including medication management optimisation, vaccinations and screening services. Robust research determining whether pharmacists have the capacity to offer such services in the Australian community pharmacy setting is lacking. This protocol details a mixed methods study that investigates the variation in pharmacists' daily tasks and the workspace they work in as a measure of their workload capacity for expanding pharmacy services.
METHODS
METHODS
An observational time and motion study will be conducted in up to twenty community pharmacies in metropolitan and rural regions of Australia. A trained observer will follow a pharmacist and record the type, location and duration of tasks undertaken over the course of their working day. Data will be collected and analysed using the electronic Work Observation Method By Activity Timing (WOMBAT) tool. Pharmacists' work patterns will be described as time for each task, and by proportionating multitasking and interruptions. This information will be combined with workspace data collected using floor plans, photographs and a qualitative assessment of the working environment completed by the observer. Analysis will include heat-mapped floor plans visually highlighting pharmacist movements.
DISCUSSION
CONCLUSIONS
Pharmacists may provide solutions to the strained health workforce and system. There is limited quantitative evidence on whether pharmacists have the time or work setting to support such needs. The use of time and motion methodology is novel to Australian community pharmacy research, and the findings will provide a better understanding of pharmacists' capacity and work environment.
Types de publication
Clinical Trial Protocol
Journal Article
Langues
eng
Sous-ensembles de citation
IM
Pagination
441-448Subventions
Organisme : University of New South Wales Scientia Fellowship
ID : Associate Professor Rohina Joshi
Organisme : National Heart Foundation of Australia
ID : 100484 Associate Professor Rohina Joshi
Organisme : National Health and Medical Research Council
ID : 1084657
Organisme : National Health and Medical Research Council
ID : APP1110230
Organisme : National Health and Medical Research Council
ID : APP1125044
Organisme : Australian Government Research Training Program Scholarship
Informations de copyright
© 2020 Royal Pharmaceutical Society.
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