Online Ratings and Perceptions of Pediatric Otolaryngologists.
Clinical Competence
/ statistics & numerical data
Humans
Internet
/ statistics & numerical data
Internship and Residency
/ statistics & numerical data
Otolaryngologists
/ education
Patient Satisfaction
/ statistics & numerical data
Pediatricians
/ education
Perception
Schools, Medical
/ statistics & numerical data
Surgeons
/ education
United States
Pediatric otolaryngologist
online rating
patient rating
physician rating
Journal
The Laryngoscope
ISSN: 1531-4995
Titre abrégé: Laryngoscope
Pays: United States
ID NLM: 8607378
Informations de publication
Date de publication:
10 2021
10 2021
Historique:
revised:
09
02
2021
received:
06
01
2021
accepted:
12
02
2021
pubmed:
25
2
2021
medline:
7
10
2021
entrez:
24
2
2021
Statut:
ppublish
Résumé
To assess and characterize online ratings and comments on pediatric otolaryngologists and determine factors that correlate with higher ratings. Online database analysis. All American Society of Pediatric Otolaryngology (ASPO) members were queried on Healthgrades, Vitals, RateMDs, and Yelp for their online ratings and comments as of June 2020. Ratings were normalized for comparison on a five-point Likert scale. All comments were categorized based on context and positive or negative quality. Of the 561 ASPO members, 489 (87%) were rated on at least one online platform. Of those rated, 410 (84%) were on Healthgrades, 429 (88%) on Vitals, 236 (48%) on RateMDs, and 72 (15%) on Yelp. Across all platforms, the average overall rating was 4.13 ± 0.03 (range, 1.00-5.00). We found significant positive correlations between overall ratings and specific ratings (P < .001) on all individual topics. In addition, the majority of all narrative comments were related to perceived physician bedside manner and clinical outcome, with negative comments correlating negatively with overall score (P < .05). Time spent with the physician was the only category in which both positive and negative comments showed significant correlation with the overall physician rating (P = .016 and P = .017, respectively). Attending a top-ranked medical school or residency program did not correlate with higher or lower ratings. Online ratings and comments for pediatric otolaryngologists are largely influenced by patient and parent perceptions of physician competence, comforting bedside manner, and office and time management. NA Laryngoscope, 131:2356-2360, 2021.
Identifiants
pubmed: 33625763
doi: 10.1002/lary.29479
pmc: PMC8382775
mid: NIHMS1691219
doi:
Types de publication
Journal Article
Research Support, N.I.H., Extramural
Langues
eng
Sous-ensembles de citation
IM
Pagination
2356-2360Subventions
Organisme : NCATS NIH HHS
ID : TL1 TR001415
Pays : United States
Organisme : NCATS NIH HHS
ID : UL1 TR001414
Pays : United States
Informations de copyright
© 2021 The American Laryngological, Rhinological and Otological Society, Inc.
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